News : MCIT Supply Service Call Centre to be Inaugurated
#contactcenterworld GO FOR GOLD AND REPRESENT YOUR NATION! The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
August 20, 2014 -- A call centre informing citizens of their monthly quota for supply commodities will be inaugurated in Smart Village, the Ministry of Communications and Information Technology (MCIT) said. The new centre will also keep citizens informed of their share in the new bread subsidy system.
"The customer service and call centre receive supply complaints and inquiries and direct them to specialists," the ministry stated, adding, "A hotline shall be dedicated for that purpose."
A day earlier, the supply ministry said a new a new service to send SMS messages will be launched for ration card holders.
The MCIT added that the centre will present information about the Egyptian supply system for the subsidies commodities such as bread and gas.
"The new system aims to activate the State’s plan to deliver subsidy to the targeted groups nationwide," the MCIT added.
Following citizen complaints that supply groceries are not selling the ration card food commodities, Minister of Supply Khaled Hanafy asserted to continue offering the rations of August until the end of September.
The supply ministry has started applying a new ration card system, which it said prevents the smuggling of items. It also offers citizens better quality products by allowing them access to 20 different products, produced by private companies and the General Authority for Supply Commodities (GASC).
The new system, allowing ration card holders to buy items at any quantity with an EGP15 state discount from the total cost, entailed a price increase of commodities, said the ministry.
Posted by Veronica Silva Cusi, news correspondent
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Today's Tip of the Day - Making It Easy For Customers To Contact You
Published: Friday, August 22, 2014
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.