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News : Support Available to Take Part in the 2021 Census

#contactcenterworld

Ceredigion, Wales, March 15, 2021 -- Census information packs have started to arrive in homes across Ceredigion - and help is available to fill them out.

Ceredigion County Council is reminding residents that everyone is required by law to complete the forms, either online or in print.

"The Census is a unique survey of all the people and households in Wales and England that happens every 10 years, and is run by the Office for National Statistics (ONS)," said a Council statement.

"It’s important for everyone in Ceredigion to fill in their Census questionnaire, because it gives us the most detailed information we have about our society.

"Everyone is required to fill in their Census by law. You can complete it online or by paper and help is available for those who require support or advice on how to fill in their Census."

Residents can visit the Census 2021 website at: www.census.gov.uk.

The website contains an online help section, which covers everything from who to include on the questionnaire, to how to answer each question.


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There is also a dedicated Contact Centre and Census Support Centre for residents to get in touch for further support.

The Contact Centre helpline for those living in Wales is 0800 169 2021.

The Wales NGT (text relay service) is (18001) 0800 169 2021, and the language helpline is 0800 587 2021.

The Census Contact Centre will be open from 8am to 8pm, Monday to Friday; 8am to 1pm Saturday, but closed on Sunday.

However, the Centre will be open over the Census Weekend (20-21st of March) from 8am-8pm. The Census Contact Centre is UK-based and free to call.

The Local Census Support Centre based in Aberystwyth Town Library will help with general Census queries, help residents fill their online Census or paper form, and can discuss other means of support.

At present, the Census Support Centre is operating as a remote service and can only provide support over the phone. All Census Support Centres across England and Wales will not be able to provide face-to-face service during lockdown.

Contact details for the Census Support Centre are as follows: Telephone: +44(0)15 4557 2377; email: library@ceredigion.gov.uk.

The CSC will be open from 9am to 5pm, Monday to Friday, but will not be operating on weekends. Telephone calls will be charged at the standard rate.

The Census Engagement Manager (CEM) for Ceredigion is Huw Davies. The CEM will be holding Form Completion Events over the phone at certain times over the coming weeks, including 15 and 16 March 2021, to support residents with their Census completion. For more information on the time and dates of these events, visit his twitter account: @CensusCerePow.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tivysideadvertiser.co.uk


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Customer Contact Points

Read today's tip or listen to it on podcast.

Published: Wednesday, March 17, 2021

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2021 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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