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News : Support Services Group Acquires Innovative Vision

#contactcenterworld, @theIVlife

Waco, TX, USA, Aug. 23, 2021 -- With demand for international Customer Experience options on the rise, Support Services Group (SSG) has expanded into Jamaica and Canada through the acquisition of Innovative Vision, a Toronto-based BPO that caters to companies specializing in technology & e-commerce brands.

"Sajan and his team have built a great company," said Bryan Gross, CEO of SSG. "We invest in talent ahead of growth, and Innovative Vision has strong culture and leadership. Our clients are looking for quality delivery options, so this was a perfect fit."


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"We're super excited to join the Support Services Group family," said Choksi. "Over the last few years, Innovative Vision has shown a tremendous amount of spirit and discipline in our ability to execute for our clients and provide an amazing culture for our people. This aligns perfectly with SSG's values, and we're keen on what the future holds as we continue this journey together to build something truly special within the CX space."

Innovative Vision is a marketing technology BPO with offices in Toronto and Kingston, Jamaica. It was founded in 2002 and caters to enterprise and start-up clients with a focus on people, process + technology, via an omnichannel approach.

#contactcenterworld, @theIVlife

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About S2G Support Services Group:
Company LogoS2G is a niche provider of high touch customer experience multi-channel interactions for the brands of yesterday, today, & tomorrow, via our U.S. & Canada footprint of locations & people. S2G is a solution oriented Customer Response & Call Center Support outsource partner who comes with 15+ years of true program experience in the consumer electronics, mobile/MVNO, technology/software, digital entertainment, & eTail/Retail Consumer Products verticals.
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About Innovative Vision:
Company LogoFounded in 2002 by Sajan Choksi and Puneet Sharma, Innovative Vision is a marketing communications firm based in Toronto, Canada. Specialties: Customer Service, Order Taking, Sales Acquisition, Customer Retention, Lead Generation, Tech Support, Inbound/Outbound, Live Receptionist
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Tuesday, August 24, 2021

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Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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