JOIN US AND HEAR BEST PRACTICES
At the 2019 NEXT GENERATION Contact Center & Customer Engagement events - Click here to book now
News : Support Services Group Deploys Teleopti WFM
Dartmouth, Nova Scotia, Canada, Dec 5, 2018 -- Teleopti announced that Support Services Group has successfully deployed the company’s cloud-based Workforce Management (WFM) technology to schedule over 300 agents across five locations and four time zones in the USA and the Dominican Republic.
Bryan Gross President at Support Services Group said, "We were looking for a strong WFM business partner to align with our rapid growth and future goals. Teleopti provides a robust yet flexible WFM solution. The perfect fit to help facilitate our fast expansion plans. From the initial product demonstration it was clear the people at Teleopti are passionate about the product plus the simplicity and intuitiveness of the software made it an easy decision."
Sponsor message - content continues below this message
2019 '14th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
Kimberley MacKinnon, VP Workforce Management at Support Services Group commented, "Scaling our large and complex contact center operations quickly through efficient schedules that maximize agent skills is a critical success factor. The ease of use and advanced reporting capabilities of Teleopti’s cloud-based solution appealed to us and convinced us Teleopti was the right technology partner to support the diversity of our ever-expanding business."
David Pahlman, President of Teleopti North America concluded, "Our fully automated, flexible cloud WFM technology enables organizations such as Support Services Group to provide their customers with excellent service while quickly meeting the demands of business growth. This, paired with Teleopti’s consultative implementation approach, means we are able to deliver an optimized platform to best suit our clients’ needs and future goals. We look forward to our continued partnership with Support Services Group."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Crazy But True!
More Editorial From Teleopti
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Published: Thursday, December 6, 2018
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
With more than 40 years of experience, Bircom has been providing communication solutions to companies of all sizes and companies from all sectors and has been the distributor of companies which are al...
NCR Corporation a provider of consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR...