News : Support Services Group Deploys Teleopti WFM
Dartmouth, Nova Scotia, Canada, Dec 5, 2018 -- Teleopti announced that Support Services Group has successfully deployed the company’s cloud-based Workforce Management (WFM) technology to schedule over 300 agents across five locations and four time zones in the USA and the Dominican Republic.
Bryan Gross President at Support Services Group said, "We were looking for a strong WFM business partner to align with our rapid growth and future goals. Teleopti provides a robust yet flexible WFM solution. The perfect fit to help facilitate our fast expansion plans. From the initial product demonstration it was clear the people at Teleopti are passionate about the product plus the simplicity and intuitiveness of the software made it an easy decision."
Kimberley MacKinnon, VP Workforce Management at Support Services Group commented, "Scaling our large and complex contact center operations quickly through efficient schedules that maximize agent skills is a critical success factor. The ease of use and advanced reporting capabilities of Teleopti’s cloud-based solution appealed to us and convinced us Teleopti was the right technology partner to support the diversity of our ever-expanding business."
David Pahlman, President of Teleopti North America concluded, "Our fully automated, flexible cloud WFM technology enables organizations such as Support Services Group to provide their customers with excellent service while quickly meeting the demands of business growth. This, paired with Teleopti’s consultative implementation approach, means we are able to deliver an optimized platform to best suit our clients’ needs and future goals. We look forward to our continued partnership with Support Services Group."
Posted by Veronica Silva Cusi, news correspondent
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Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Published: Thursday, December 6, 2018
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