News : Support.com Announces Integration with Zendesk
Redwood City, CA, USA, Aug 9, 2016 -- Support.com, Inc. (NASDAQ:SPRT), makers of Support.com(R) Cloud software for Support Interaction Optimization, and a provider of tech support and turnkey support center services, announced an integration with Zendesk, Inc., a cloud-based customer service software company. Support.com Cloud for Zendesk is available as a Zendesk Marketplace App allowing service and support teams to optimize support interactions, creating a better customer experience and increasing retention and brand loyalty.
"Partnering with Zendesk is a natural step for us to bring increased value to customer support teams who are already using this leading platform and want to further automate their process workflows and optimize access to relevant knowledge. We are happy to announce that we already have a joint enterprise customer that is launching the integrated solution to the thousands of agents in their global support organization," said Elizabeth Cholawsky, President and CEO at Support.com.
"Zendesk’s mission is to bring organizations closer to their customers at a time when the voice of the customer has never been more powerful," said Billy Robins, Director of Technology Alliances at Zendesk. "Support.com Cloud is a value-add solution that will help create more streamlined customer support experiences for both agents and end customers, and we’re excited to welcome them into our partner ecosystem."
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, August 10, 2016