News : Support.com Announces Integration with Zendesk
Redwood City, CA, USA, Aug 9, 2016 -- Support.com, Inc. (NASDAQ:SPRT), makers of Support.com(R) Cloud software for Support Interaction Optimization, and a provider of tech support and turnkey support center services, announced an integration with Zendesk, Inc., a cloud-based customer service software company. Support.com Cloud for Zendesk is available as a Zendesk Marketplace App allowing service and support teams to optimize support interactions, creating a better customer experience and increasing retention and brand loyalty.
"Partnering with Zendesk is a natural step for us to bring increased value to customer support teams who are already using this leading platform and want to further automate their process workflows and optimize access to relevant knowledge. We are happy to announce that we already have a joint enterprise customer that is launching the integrated solution to the thousands of agents in their global support organization," said Elizabeth Cholawsky, President and CEO at Support.com.
"Zendesk’s mission is to bring organizations closer to their customers at a time when the voice of the customer has never been more powerful," said Billy Robins, Director of Technology Alliances at Zendesk. "Support.com Cloud is a value-add solution that will help create more streamlined customer support experiences for both agents and end customers, and we’re excited to welcome them into our partner ecosystem."
Posted by Veronica Silva Cusi, news correspondent
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Support.com provides remote technology services to consumers and small businesses directly via our support.com portal and channel partners, which include retailers and anti-virus companies. Our partners offer branded services as part of their own integrated consumer programs in order to fix, configure, and setup today's consumer technology. Our live online tech support is conducted by highly qualified Personal Technology Experts who are 100% based in Canada and America. Every tech expert must pass rigorous testing and training before helping customers. As most consumer technology problems are software related we can fix the problems remotely using our safe, secure, proprietary technology – there is no need to leave home. The consumer does not have to unplug the computer and take it to be fixed, and no-one has to come to the home. From virus removal to email set up, our Personal Technology Experts have assisted over 800,000 consumers with their PC’s and a wide range of devices including printers, routers, home networks, digital cameras, MP3 players and more. Our tech experts also educate and train consumers to take ful
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Wednesday, August 10, 2016