News : Support.com Launches Nexus SupportCam Remote Video Support Service
Redwood City, CA, USA, April 28, 2015 -- Support.com, Inc. (Nasdaq:SPRT), makers of cloud-based Nexus software for Support Interaction Optimization (SIO) and a provider of tech support and turnkey support center services, announces full availability of SupportCam, a remote video support service available within Nexus.
SupportCam addresses a need in technical support: allowing the tech support representative to see exactly what a caller is looking at using the camera on the customer's Apple(R) or Android™ smartphone or tablet. SupportCam works on any contact center agent's computer running Mac OS(R) or Microsoft(R) Windows(R). It runs on Internet Explorer(R), Firefox(R), Chrome(R) and Safari(R) web browsers.
Posted by Veronica Silva Cusi, news correspondent
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Support.com provides remote technology services to consumers and small businesses directly via our support.com portal and channel partners, which include retailers and anti-virus companies. Our partners offer branded services as part of their own integrated consumer programs in order to fix, configure, and setup today's consumer technology. Our live online tech support is conducted by highly qualified Personal Technology Experts who are 100% based in Canada and America. Every tech expert must pass rigorous testing and training before helping customers. As most consumer technology problems are software related we can fix the problems remotely using our safe, secure, proprietary technology – there is no need to leave home. The consumer does not have to unplug the computer and take it to be fixed, and no-one has to come to the home. From virus removal to email set up, our Personal Technology Experts have assisted over 800,000 consumers with their PC’s and a wide range of devices including printers, routers, home networks, digital cameras, MP3 players and more. Our tech experts also educate and train consumers to take ful
Published: Thursday, April 30, 2015