News : Support.com Unveils Functionality in Nexus
Redwood City, CA, Nov 14, 2014 -- Support.com, Inc. (NASDAQ: SPRT), provider of cloud-based software and services for technology support, unveiled key new functionality in its flagship product, Nexus(R), a cloud-based solution that optimizes live support interactions for contact centers.
"We are pleased with our rollout of Nexus and are seeing real value from guided paths for our agents and interaction analytics for our management team, enabling us to continuously improve the support we provide for our customers," said Steve Zimba, CEO of Mural.
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Support.com provides remote technology services to consumers and small businesses directly via our support.com portal and channel partners, which include retailers and anti-virus companies. Our partners offer branded services as part of their own integrated consumer programs in order to fix, configure, and setup today's consumer technology. Our live online tech support is conducted by highly qualified Personal Technology Experts who are 100% based in Canada and America. Every tech expert must pass rigorous testing and training before helping customers. As most consumer technology problems are software related we can fix the problems remotely using our safe, secure, proprietary technology – there is no need to leave home. The consumer does not have to unplug the computer and take it to be fixed, and no-one has to come to the home. From virus removal to email set up, our Personal Technology Experts have assisted over 800,000 consumers with their PC’s and a wide range of devices including printers, routers, home networks, digital cameras, MP3 players and more. Our tech experts also educate and train consumers to take ful
Based in Valencia, CA, Nexus leverages its extensive experience and expertise to enable organizations to Connect, Collaborate, and Create. We do this by providing expertise in end-to-end technology solutions based on five distinct, yet complementary practices: Collaboration, Data Center, Enterprise Networking and Security, Cloud Solutions, and Consulting and Managed Services. Nexus partners with industry leaders including Cisco, EMC, VMware, NetApp, Apple and Microsoft to ensure its customers are provided the most comprehensive and competitive solutions.
Published: Monday, November 17, 2014