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News : Supporting NORAD and Santa Claus Tops Verizon’s Wish List in 2020

#contactcenterworld, @VerizonWireless, @noradnorthcom

Basking Ridge, NJ, USA, Dec. 21, 2020 -- As the Christmas holiday approaches, Verizon is proud to announce its support of the North American Aerospace Defense Command’s (NORAD) Santa tracking program for the 18th straight year. NORAD knows all about the importance of Santa’s whereabouts. For more than six decades, NORAD Tracks Santa (NTS) has helped children around the globe follow Santa as he and his team of world-class reindeer fly from Sydney, Australia to New York City, and everywhere in between.

To help expand support for volunteers who want to help in a COVID-19 environment, Verizon announced its role in the sharing of Apple iPhones preloaded with One Talk Service from Verizon. One Talk establishes a virtual hotline allowing NTS volunteers to operate as if they were inside the NORAD call center. Small shifts of onsite volunteers at NORAD and offsite volunteers utilizing the One Talk technology will begin taking calls at 6 a.m. on Christmas Eve.

"It's a great source of joy for the Verizon team to volunteer alongside our partners at NORAD to help carry on the tradition of tracking Santa Claus' whereabouts around the world," said Andrés Irlando, senior vice president and president, Public Sector and Verizon Connect at Verizon. "For 18 consecutive years, it has been an honor to support NORAD and their mission to help children believe in the magic of Santa Claus and the holiday season."

Amid the global pandemic, NORAD’s leadership has shown great care in requiring a different approach from the normally spirited, heavily populated call center, with an emphasis on protecting the health and safety of volunteers. NORAD recently announced shifts that will be open to personnel and families within the command, with much smaller groups fielding calls compared to previous years. Historically, nearly 1,500 people over 20 hours have participated in call center operations, fielding more than 154,000 phone calls, beginning at 6 a.m. Eastern on Christmas Eve.

While small shifts of volunteers will be onsite in NORAD’s physical call center, supported by Apple iPhones with Verizon’s One Talk technology, it will be more challenging this year to field calls through the hotline. Callers unable to reach a volunteer will get a recorded update on Santa’s current location.

Here is information on the hotline along with other methods children and their families are encouraged to utilize to track Santa:

Phone: The toll-free hotline – 1-877-Hi-NORAD (1-877-446-6723) – will be in operation for calls beginning at 6 AM (Eastern Time) on December 24. Program the hotline number into your Verizon phone as "NORAD Call Center." On Christmas Eve, have your child use the voice command to call the NORAD Call Center, and enjoy NORAD’s Santa Tracker as volunteers do their best to answer your child’s pressing questions.

Internet: On December 24, families can also visit the NORAD Tracks Santa website to gain tracking information. There you’ll even find several ‘SantaCams’ on NORAD Tracks Santa’s social media pages that capture Santa’s flight through various locations around the world.

#contactcenterworld, @VerizonWireless, @noradnorthcom

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Verizon:
Company LogoMeeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
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About NORAD:
Company LogoNorth American Aerospace Defense Command is a combined organization of the United States and Canada that provides aerospace warning, air sovereignty, and defense for Northern America. Headquarters for NORAD and the NORAD/United States Northern Command (USNORTHCOM) center are located at Peterson Air Force Base in El Paso County, near Colorado Springs, Colorado.
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Today's Tip of the Day - Team Names

Read today's tip or listen to it on podcast.

Published: Tuesday, December 22, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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