#contactcenterworld, @VerizonWireless, @noradnorthcom
Basking Ridge, NJ, USA, Dec. 21, 2020 -- As the Christmas holiday approaches, Verizon is proud to announce its support of the North American Aerospace Defense Command’s (NORAD) Santa tracking program for the 18th straight year. NORAD knows all about the importance of Santa’s whereabouts. For more than six decades, NORAD Tracks Santa (NTS) has helped children around the globe follow Santa as he and his team of world-class reindeer fly from Sydney, Australia to New York City, and everywhere in between.
To help expand support for volunteers who want to help in a COVID-19 environment, Verizon announced its role in the sharing of Apple iPhones preloaded with One Talk Service from Verizon. One Talk establishes a virtual hotline allowing NTS volunteers to operate as if they were inside the NORAD call center. Small shifts of onsite volunteers at NORAD and offsite volunteers utilizing the One Talk technology will begin taking calls at 6 a.m. on Christmas Eve.
"It's a great source of joy for the Verizon team to volunteer alongside our partners at NORAD to help carry on the tradition of tracking Santa Claus' whereabouts around the world," said Andrés Irlando, senior vice president and president, Public Sector and Verizon Connect at Verizon. "For 18 consecutive years, it has been an honor to support NORAD and their mission to help children believe in the magic of Santa Claus and the holiday season."
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Amid the global pandemic, NORAD’s leadership has shown great care in requiring a different approach from the normally spirited, heavily populated call center, with an emphasis on protecting the health and safety of volunteers. NORAD recently announced shifts that will be open to personnel and families within the command, with much smaller groups fielding calls compared to previous years. Historically, nearly 1,500 people over 20 hours have participated in call center operations, fielding more than 154,000 phone calls, beginning at 6 a.m. Eastern on Christmas Eve.
While small shifts of volunteers will be onsite in NORAD’s physical call center, supported by Apple iPhones with Verizon’s One Talk technology, it will be more challenging this year to field calls through the hotline. Callers unable to reach a volunteer will get a recorded update on Santa’s current location.
Here is information on the hotline along with other methods children and their families are encouraged to utilize to track Santa:
Phone: The toll-free hotline – 1-877-Hi-NORAD (1-877-446-6723) – will be in operation for calls beginning at 6 AM (Eastern Time) on December 24. Program the hotline number into your Verizon phone as "NORAD Call Center." On Christmas Eve, have your child use the voice command to call the NORAD Call Center, and enjoy NORAD’s Santa Tracker as volunteers do their best to answer your child’s pressing questions.
Internet: On December 24, families can also visit the NORAD Tracks Santa website to gain tracking information. There you’ll even find several ‘SantaCams’ on NORAD Tracks Santa’s social media pages that capture Santa’s flight through various locations around the world.
Posted by Veronica Silva Cusi, news correspondent
Meeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
North American Aerospace Defense Command is a combined organization of the United States and Canada that provides aerospace warning, air sovereignty, and defense for Northern America. Headquarters for NORAD and the NORAD/United States Northern Command (USNORTHCOM) center are located at Peterson Air Force Base in El Paso County, near Colorado Springs, Colorado.
Published: Tuesday, December 22, 2020
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