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News : Supporting NORAD and Santa Claus Tops Verizon’s Wish List in 2020

#contactcenterworld, @VerizonWireless, @noradnorthcom

Basking Ridge, NJ, USA, Dec. 21, 2020 -- As the Christmas holiday approaches, Verizon is proud to announce its support of the North American Aerospace Defense Command’s (NORAD) Santa tracking program for the 18th straight year. NORAD knows all about the importance of Santa’s whereabouts. For more than six decades, NORAD Tracks Santa (NTS) has helped children around the globe follow Santa as he and his team of world-class reindeer fly from Sydney, Australia to New York City, and everywhere in between.

To help expand support for volunteers who want to help in a COVID-19 environment, Verizon announced its role in the sharing of Apple iPhones preloaded with One Talk Service from Verizon. One Talk establishes a virtual hotline allowing NTS volunteers to operate as if they were inside the NORAD call center. Small shifts of onsite volunteers at NORAD and offsite volunteers utilizing the One Talk technology will begin taking calls at 6 a.m. on Christmas Eve.

"It's a great source of joy for the Verizon team to volunteer alongside our partners at NORAD to help carry on the tradition of tracking Santa Claus' whereabouts around the world," said Andrés Irlando, senior vice president and president, Public Sector and Verizon Connect at Verizon. "For 18 consecutive years, it has been an honor to support NORAD and their mission to help children believe in the magic of Santa Claus and the holiday season."

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

Amid the global pandemic, NORAD’s leadership has shown great care in requiring a different approach from the normally spirited, heavily populated call center, with an emphasis on protecting the health and safety of volunteers. NORAD recently announced shifts that will be open to personnel and families within the command, with much smaller groups fielding calls compared to previous years. Historically, nearly 1,500 people over 20 hours have participated in call center operations, fielding more than 154,000 phone calls, beginning at 6 a.m. Eastern on Christmas Eve.

While small shifts of volunteers will be onsite in NORAD’s physical call center, supported by Apple iPhones with Verizon’s One Talk technology, it will be more challenging this year to field calls through the hotline. Callers unable to reach a volunteer will get a recorded update on Santa’s current location.

Here is information on the hotline along with other methods children and their families are encouraged to utilize to track Santa:

Phone: The toll-free hotline – 1-877-Hi-NORAD (1-877-446-6723) – will be in operation for calls beginning at 6 AM (Eastern Time) on December 24. Program the hotline number into your Verizon phone as "NORAD Call Center." On Christmas Eve, have your child use the voice command to call the NORAD Call Center, and enjoy NORAD’s Santa Tracker as volunteers do their best to answer your child’s pressing questions.

Internet: On December 24, families can also visit the NORAD Tracks Santa website to gain tracking information. There you’ll even find several ‘SantaCams’ on NORAD Tracks Santa’s social media pages that capture Santa’s flight through various locations around the world.

#contactcenterworld, @VerizonWireless, @noradnorthcom

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Verizon:
Company LogoMeeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
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About NORAD:
Company LogoNorth American Aerospace Defense Command is a combined organization of the United States and Canada that provides aerospace warning, air sovereignty, and defense for Northern America. Headquarters for NORAD and the NORAD/United States Northern Command (USNORTHCOM) center are located at Peterson Air Force Base in El Paso County, near Colorado Springs, Colorado.
Company RSS Feed   Company Twitter   Company Profile Page

Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Tuesday, December 22, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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