Amsterdam, The Netherlands, Feb 19, 2020 -- Surfly, a co-browsing technology provider, announced that its integration with NICE inContact CXone is now available on CXexchange. With this integration users can instantly make use of Surfly’s universal co-browsing technology to upgrade existing CXone channels, such as Phone, Chat, or Email to an in-person experience online. With co-browsing, contact center agents can deliver a personalized experience to meet customer needs faster and to deliver world-class customer experiences to improve NPS and conversion rates.
"We’re excited to be part of the NICE inContact CXone platform, which has been named a leader by Gartner Magic Quadrant for five consecutive years. We are thrilled that we can now enable thousands of contact center agents to raise the bar in customer service and exceed customer expectations," said Nicholas Piël, CEO of Surfly.
"NICE inContact CXone empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. We welcome Surfly to CXexchange marketplace to provide customers using CXone with in-person experiences online. Contact center agents using co-browsing are able to better understand and solve customer problems quickly," said Paul Jarman, CEO of NICE inContact.
Posted by Veronica Silva Cusi, news correspondent
Co Browsing for Contact Centers
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Friday, February 21, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.