Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : SurfStitch Launches its Own App to Enrich Customer Experience

#contactcenterworld

London, UK, Nov. 26, 2020 -- SurfStitch, the Australian based coastal lifestyle platform, has launched their own brand-new app in partnership with digital commerce agency Tryzens and appCommerce platform Poq to enhance the experience for their loyal following of customers and support their digital flagship.

To develop the new app, SurfStitch selected the Poq appCommerce platform because of its market credentials and functionality to engage the customer. As SurfStitch's digital commerce partner, Tryzens delivered the design, build and launch of the App working alongside the talented team at SurfStitch. Tryzens were a logical fit to deliver the project because of their work in supporting SurfStitch's eCommerce platform and because of their role as a Global Solution Partner for Poq. Tryzens Live Operations team also provide 24/7 support to ensure the ecommerce and AppCommerce platforms are available and performing well, maintaining and enhancing customer experience based around a strategic roadmap.

#contactcenterworld

Justin Hillberg, Managing Director at SurfStitch comments: "For us, the launch of our App is all about improving the range of channels that we are available on to meet our customers and engage with them wherever they like to be active. Apps offer a different opportunity to communicate and build rapport, improving relevance for our customers by offering unique experiences that in turn help build loyalty and lifetime value. As a pureplay brand, we're always looking for new ways to evolve our online experience and drive engagement deeper. With digital being the only business model able to trade effectively around the clock, we felt like now was the right time to launch an app and capitalise on the huge online growth that has been seen this year with customers flocking to online channels. For us, working with Tryzens and Poq was a perfect fit because of their experience working with some of the world's most well-known retailers and proven ability to deliver."

Andy Burton, CEO of Tryzens added: "SurfStitch is such an iconic brand and business whose values and spirit add tangible benefit to the Brands they take to market. Collaborating closely with the team at SurfStitch, and through our partnership with Poq, we are delighted to have been able to bring their vision to life in adding a new and differentiated channel to delight their customers with curated content and new levels of interaction that complements their eCommerce platform. Surfstitch is rightly recognised as a leader in digital commerce and we are proud to play our part in helping keep the innovation at the forefront of their business model and ensuring the underpinning technologies are operating around the clock."

Helen Slaven, Chief Revenue Officer at Poq says: "It has been a delight to partner with Tryzens to support SurfStitch in the launch of their app as an exciting new digital channel to market for their customers to enhance and extend to their current engagement and shopping options. We look forward to the app becoming a vital and highly performant part of the digital experience for SurfStitch and their customers."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About SurfStitch:
We're all about those feel-good, Saturday state of mind moments and use our selection of over 300 brands and their stories to provide you with the goods that best reflect your unique identity. Surf may be in our name, though we have grown to embrace the cultures that surround it. Be it fashion, travel, art, music or beyond, we stay ahead of the curve with the latest trends to help connect you with the same positive, passionate mindsets our brand stands by. SurfStitch is proud to be part of the Alquemie Group, a new portfolio of leading premium brands.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Think About Demotivating Your Staff

Read today's tip or listen to it on podcast.

Published: Friday, November 27, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

6.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

7.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

ABOUT US IN 60 seconds!

Industry Champion Award Leaderboard

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =