London, UK, Nov. 26, 2020 -- SurfStitch, the Australian based coastal lifestyle platform, has launched their own brand-new app in partnership with digital commerce agency Tryzens and appCommerce platform Poq to enhance the experience for their loyal following of customers and support their digital flagship.
To develop the new app, SurfStitch selected the Poq appCommerce platform because of its market credentials and functionality to engage the customer. As SurfStitch's digital commerce partner, Tryzens delivered the design, build and launch of the App working alongside the talented team at SurfStitch. Tryzens were a logical fit to deliver the project because of their work in supporting SurfStitch's eCommerce platform and because of their role as a Global Solution Partner for Poq. Tryzens Live Operations team also provide 24/7 support to ensure the ecommerce and AppCommerce platforms are available and performing well, maintaining and enhancing customer experience based around a strategic roadmap.
Justin Hillberg, Managing Director at SurfStitch comments: "For us, the launch of our App is all about improving the range of channels that we are available on to meet our customers and engage with them wherever they like to be active. Apps offer a different opportunity to communicate and build rapport, improving relevance for our customers by offering unique experiences that in turn help build loyalty and lifetime value. As a pureplay brand, we're always looking for new ways to evolve our online experience and drive engagement deeper. With digital being the only business model able to trade effectively around the clock, we felt like now was the right time to launch an app and capitalise on the huge online growth that has been seen this year with customers flocking to online channels. For us, working with Tryzens and Poq was a perfect fit because of their experience working with some of the world's most well-known retailers and proven ability to deliver."
Andy Burton, CEO of Tryzens added: "SurfStitch is such an iconic brand and business whose values and spirit add tangible benefit to the Brands they take to market. Collaborating closely with the team at SurfStitch, and through our partnership with Poq, we are delighted to have been able to bring their vision to life in adding a new and differentiated channel to delight their customers with curated content and new levels of interaction that complements their eCommerce platform. Surfstitch is rightly recognised as a leader in digital commerce and we are proud to play our part in helping keep the innovation at the forefront of their business model and ensuring the underpinning technologies are operating around the clock."
Helen Slaven, Chief Revenue Officer at Poq says: "It has been a delight to partner with Tryzens to support SurfStitch in the launch of their app as an exciting new digital channel to market for their customers to enhance and extend to their current engagement and shopping options. We look forward to the app becoming a vital and highly performant part of the digital experience for SurfStitch and their customers."
Posted by Veronica Silva Cusi, news correspondent
We're all about those feel-good, Saturday state of mind moments and use our selection of over 300 brands and their stories to provide you with the goods that best reflect your unique identity. Surf may be in our name, though we have grown to embrace the cultures that surround it. Be it fashion, travel, art, music or beyond, we stay ahead of the curve with the latest trends to help connect you with the same positive, passionate mindsets our brand stands by. SurfStitch is proud to be part of the Alquemie Group, a new portfolio of leading premium brands.
Published: Friday, November 27, 2020
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iCallify: intelligent call center software is one of the most popular products offered by iNextrix. iCallify is developed using cutting edge technologies as well as the predictive sphere of artificial intelligence. This call center software has some intelligent features along with the standard features available in other call center solutions. Thus, it is truly an intelligent call center software solution.
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Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity.
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Aculab Cloud CPaaS
ACULAB Technologies is communication enabling company assisting our customers in all verticals with business and mission critical solutions to communicate securely and efficiently internally and for their customers and partners. We have a robust CPaaS (Communication Provider as a Service) supporting all methods of communications; sms, voice, data, etc. promoting fraud mitigation, improvement of identity and customer experience. We have a best of breed Voice & Face Recognition Biometrics Identity Solution and AMD- Answering Machine Detection. Key sectors are Contact Centre, IVR, Voice Broadcast, Conferencing, Healthcare, Finance, Insurance, Emergency Services and Defense/Government. www.aculab.com.
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Omnichannel contact center platform which can be deployed on-premise, private cloud or public cloud subscription. Our contact center provides all of the modern features expected in a full contact center solution. Includes voice, SMS, chat, email, and social media integration. Built-in integrations for all major CRM's (Plus a built-in CRM). Survey module and QA module are also available.
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INBOX allows any digital interaction to be blended into single or multiple queues with zero service interruption with implementation. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or business orchestration rule. It also connects with all your social media channels, enabling you to respond and route accordingly in real-time. Customer sentiment is also indicated. Use it to measure trends across your business or by a single event so that your agents can easily prioritise responses.
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Consilium AWS and Amazon Connect Offering
Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully...
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