Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Surge in Alcohol-related Calls to HSE Helpline

#contactcenterworld

Dublin, Ireland, Oct 20, 2020 -- There has been a surge over the last three months in alcohol-related calls to a HSE support line, with an almost 40% increase since June.

Contacts to the HSE Drugs and Alcohol Helpline show that alcohol is the main drug causing problems for women aged over 20 and for men aged over 30.

Figures released to the Irish Examiner also show a large increase in calls relating to cocaine and tablet use, including anti-anxiety pills, in the July-September period.

The substantial increase in the third quarter of 2020 comes on the back of steep growth in alcohol calls since 2014 and a three-fold increase since 2017.

TCD Professor of Population Health Medicine Joe Barry said "cheap drink is a problem" and said the Government needs to "reduce the supply of drink between now and Christmas".

Figures for 2020 show:

*Contacts for all substances fell from 1,042 in Q1 (Jan-March) to 912 in Q2 (April-June), rising dramatically to 1,325 in Q3 (July-Sept) – up 45% on Q2;

*Alcohol contacts increased from around 470 in Q1, to 490 in Q2 and to around 670 in Q3 – up 37% on Q2;

*Cocaine contacts fell from around 220 in Q1 to 170 in Q2, jumping to around 270 in Q3 – up 60% on Q2

Alcohol in the main drug of use for men and women over 41 years of age

A HSE statement said: "Alcohol in the main drug of use for men and women over 41 years of age and also for men between the ages of 31 and 40 years. Cocaine is the main drug of use for men aged between 21-30 years of age, but cannabis is more likely to be their main drug of use up to the age of 21."

It added: "Women aged between 21 and 40 years are more likely to have issues around alcohol use than cannabis or cocaine."

Overall, the totals for all substances increased from 2,928 contacts in 2017, to 4,300 contacts in 2018 and to 5,557 in 2019. There have been 3,279 contacts up to September of this year.

Prof Barry, a board member of Alcohol Action Ireland, said that while the overall figures have been increasing since 2014, it has been "particularly steep" for alcohol, rising from 750 in 2017 to around 2,150 in 2019.

He said that while there was now talk of reducing opening hours of off licences there had been little attention on the impact of alcohol consumption during Covid, including on mental health and domestic violence.

He said the fundamental problem was the "widespread availability of cheap alcohol".

He said the medium-term solution was the introduction of minimum unit pricing but said that will not help with the immediate problem.

Can we reduce the supply of cheap drink between now and Christmas?

"The issue is can we reduce the supply of cheap drink between now and Christmas? I would say to the Government ‘what are you going to do about it’?"

*HSE Drugs and Alcohol Helpline Freephone 1800 459 459 or email helpline@hse.ie

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.irishexaminer.com


About Health Service Executive:
Company LogoThe Health Service Executive (HSE) (Irish: Feidhmeannacht na Seirbhíse Sláinte) is responsible for the provision of healthcare providing health and personal social services for everyone living in Ireland, with public funds. The Executive was established by the Health Act, 2004 and came into official operation on 1 January 2005. It replaces the ten regional Health Boards, the Eastern Regional Health Authority and a number of other different agencies and organisations. The Minister for Health has overall responsibility for the Executive in Government. The HSE is Ireland's largest employer with over 67,000 direct employees, and another 40,000 in funded health care organisations. It has an annual budget of over €13 billion, more than any other public sector organisation.
Company RSS Feed   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Thursday, October 22, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =