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News : Survox Enhances Multi-Mode Survey Platform

Premium Content (Sponsored)

Phoenix, AZ (June 14, 2018) Survox, an Enghouse Interactive company and leading provider of multi-mode survey automation and integration software and services, today introduced version 8.8.14 of its Survox Platform.

Built on CfMC engines, the Survox platform is comprised of fully automated (IVR), computer assisted (CATI) and web (CAWI) surveys. Survox enables customer insights managers, market research professionals, and opinion pollsters to collect quality data faster.

This latest iteration incorporates more than 100 enhancements, wish fulfillment and bug fixes. New features include advancements to cross-study quota controls, improved international study support, more flexible web themes, improvements throughout the jQuery and JavaScript libraries, improved respondent voice file management, and new sample workflow options.

"The latest release focuses on improving the already robust platform," said Survox Vice President of Customer Success, Allen Porter. "With various enhancements to Survent, Survox Console, Survox Dialer, and Sample Manager tools, the platform is now even easier to use and is able to further integrate into the Enghouse Interactive product portfolio."


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Augmented by advanced quota control and integration with analytics platforms, Survox’ multi-mode survey methods provide researchers with the means to precisely target respondents, easily manage complex sample requirements, attain quotas, integrate with multiple third-party vendor platforms, consolidate multi-mode survey data, and optimize research call center operations.

There are three major aspects to Survox Platform: Insights Research; Insights Hosted Managed Service, and Insights Agents.

Insights Research is crucial to the data collection solutions Survox provides to the market research industry. This platform allows users to field the most complex phone, web and IVR studies in a true multimode design with industry leading sample management. It is supported by private cloud hosting, dialer capabilities and professional services options.

Insights Hosted Managed Service brings the power of Insights Research platform to life by providing enterprises with a fully managed private cloud implementation. System, Software and Project specific services are leveraged to provide users a solution with the goal of being an integrated extension of any team, essentially making it a dedicated platform where it is your team.

Insights Agents integrates the scripting and survey capabilities into the Enghouse call center solution. This enables simple to complex agent scripting workflows with performance and quality tracking metrics. This integration also enables users to implement post-interaction surveys. Supported by Survox’ Professional Services team, businesses can implement their script and unique requirements.

"With the powerful upgrades we have made to Insights Research, Insights Hosted Managed Service and Insights Agents, users can seamlessly customize their respective instances to be leveraged as an extension of their team, not just software," continued Porter.

Survox, Inc., was acquired by Enghouse Systems Limited (TSX: ENGH) in September of 2017.

To take advantage of all of these improvements, please contact Sales at email Survox.Sales@enghouse.com. Survox transition services are available to help with upgrades from consultation to execution. More about Survox products can be found at http://www.survoxinc.com.

ABOUT SURVOX

Survox(R) respondent targeting and phone data collection solutions empower decision makers using market research or public opinion polling to gain fast, accurate insights from a precisely targeted set of respondents. We provide a unified platform for respondent targeting and multi-channel survey execution across a mix of modes – phone, online, and IVR – and vendor solutions. For more information visit www.survoxinc.com.

ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ENGH." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Survox, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at https://www.enghouseinteractive.com/.

#contactcenterworld, @JMRConnect_PR


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Today's Tip of the Day - Check Your Literature

Read today's tip or listen to it on podcast.

Published: Monday, June 18, 2018

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2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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