News : Sutherland Global Services to Deploy WorkFlex Solutions Software
Rochester New York, Cincinnati Ohio, July 30, 2014 -- Sutherland Global Services, Incorporated ("Sutherland"), a global provider in outsourced business process and technology management services and WorkFlex Solutions LLC ("WorkFlex"), a provider in Intelligent Intraday Automation(R) solutions for call centers, announce an agreement to deploy the WorkFlex Manager Suite and WorkFlex Agent Suite of software products on Sutherland CloudSource, Sutherland’s work-at-home solution.
The WorkFlex Manager Suite provides Workforce Administrators and Call Center Supervisors with the tools they need to ensure optimized intraday agent staffing and performance, while the WorkFlex Agent Suite improves employee and customer satisfaction by empowering agents with the flexibility to instantly change their schedules anywhere/anytime while ensuring that each change actually helps optimize staffing levels.
"We are pleased that Sutherland has selected WorkFlex," said Larry Schwartz, CEO WorkFlex Solutions. "The ability of WorkFlex to improve intraday performance and agent satisfaction for both brick & mortar and work-at-home based call centers has made it a solution of choice for BPO’s and this announcement re-enforces our unique value proposition for companies seeking to deliver superior customer service to their clients."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction Surveys
More Editorial From Sutherland Global Services
About Sutherland Global Services:
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 24,000 professionals offering RightSourced seamlessly blended services from its 24 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value.
About WorkFlex Solutions:
WorkFlex Solutions LLC is a venture backed, Cincinnati-based software company specializing in workforce optimization solutions. Founded in 2009, WorkFlex SaaS based products are designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments. As a SaaS solution clients can typically generate a positive ROI on monthly license fees within the first month after deployment.
Published: Thursday, July 31, 2014