News : Sutherland Positioned in Leaders' Quadrant of Everest Group's PEAK Matrix
Rochester, NY, USA, April 17, 2015 -- Sutherland Healthcare Solutions (SHS) has been named to the leaders' quadrant of Everest Group's PEAK Matrix in its Contact Center Outsourcing (CCO) for the Healthcare Industry – Service Provider Landscape with the PEAK Matrix™ Assessment 2014 report.
SHS is the healthcare division of Sutherland Global Services, a global business process service provider. SHS is a provider of analytics-based contact centers, member experience management and business process services and solutions for the healthcare industry.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Loyalty Versus Satisfaction
More Editorial From Sutherland Healthcare Solutions
About Sutherland Healthcare Solutions:
Sutherland Healthcare Solutions is a subsidiary of Sutherland Global Services, a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Headquartered in Rochester, New York, Sutherland Global Services employs over 30,000 professionals deployed from 45 global operations centers spanning 18 countries and 5 continents.
About Everest Group:
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Published: Monday, April 20, 2015