News : Sutter Physician Services Extends Patient Call Center Advice Services
Sacramento, CA, Nov. 12, 2014 -- Sutter Physician Services (SPS), a part of the Sutter Health network, announced it entered into agreement to provide patient access call services to MemorialCare Medical Group, the physician group division of MemorialCare Health System in Southern California.
Serving as an extension for MemorialCare physician offices, SPS patient representatives will offer call-based services to MemorialCare patients, including registration and appointment scheduling. In addition, a dedicated SPS team of registered nurses will also answer patient calls and provide telephone-based primary care health information.
"We focus on partnering with our clients to advance their goals of improving access to care and enhancing the patient experience," said Chuck Wirth, CEO of Sutter Physician Services.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"We are pleased to partner with Sutter Physician Services to provide call center services for MemorialCare Medical Group," said Mark Schafer MD, CEO of MemorialCare Medical Foundation. "As MemorialCare Medical Group continues to grow and expand services, we are confident Sutter Physician Services' experience and commitment to exceptional customer services will benefit our patients and meet our increasing demand."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Support Staff
About Sutter Health:
Established in January 1999, Sutter Physicians Services is based in Sacramento, CA. The organization's 1,500 employees provide physician groups, hospitals and integrated delivery systems with health care services that enhance their ability to improve the patient experience of care (including quality and satisfaction), improve the health of populations, and reduce the per capita cost of health care.
Published: Friday, November 14, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...