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News : SVL and Ascensos Partner to Bring AWS Benefits to the UK

#contactcenterworld, @svlbusiness, @ascensos

SVL is delighted to announce its partnership with European customer service outsourcer, Ascensos, to deliver a brand new bespoke Amazon Connect platform that will improve both their service to clients and agent experience.

The arrival of Amazon Connect, a cloud CCaaS (Contact Centre as a Service) platform, is changing the Contact Centre industry in both cost and technology.

By replacing current infrastructure with a new cloud-based Amazon Connect platform, SVL and Ascensos will now offer their clients customised functions such as speech analytics, process automation and natural language automation as an on-demand service.

The AWS product has been further refined by SVL and industry software developers Omningage. The new software has been designed from the perspective of the agent, with highly intuitive interfaces and outstanding analytics to support the agent and their supervisor.

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David Gilfillan from Ascensos commented "We are delighted to partner with SVL to provide our clients with an unrivalled on-demand service, allowing them to access advanced features like analytics that previously had been restricted by both cost and infrastructure. Our family of agents will use a fantastic intuitive desktop that will give them greater control, ultimately leading to a better customer experience.

Debbie Bicker from SVL said, "It’s been a real joy to work with both Omningage and Ascensos to develop this bespoke Amazon Connect product which will be a real game-changer for the outsourced contact centre market. Clients of Ascensos will now access software that will enhance both productivity and customer experience whilst using the service only when they actually need it"

#contactcenterworld, @svlbusiness, @ascensos


About SVL Business Solutions:
Company LogoFounded in 1967, SVL is a UK provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. SVL is an Amazon Connect Partner and is proud to offer a smarter cloud strategy to all clients, enhancing digital innovation and transformation.
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About Ascensos:
Company LogoAscensos provides contact centre services in The UK.
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Today's Tip of the Day - Scripting

Read today's tip or listen to it on podcast.

Published: Wednesday, May 26, 2021

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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