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News : SVL and Ascensos Partner to Bring AWS Benefits to the UK

#contactcenterworld, @svlbusiness, @ascensos

SVL is delighted to announce its partnership with European customer service outsourcer, Ascensos, to deliver a brand new bespoke Amazon Connect platform that will improve both their service to clients and agent experience.

The arrival of Amazon Connect, a cloud CCaaS (Contact Centre as a Service) platform, is changing the Contact Centre industry in both cost and technology.

By replacing current infrastructure with a new cloud-based Amazon Connect platform, SVL and Ascensos will now offer their clients customised functions such as speech analytics, process automation and natural language automation as an on-demand service.

The AWS product has been further refined by SVL and industry software developers Omningage. The new software has been designed from the perspective of the agent, with highly intuitive interfaces and outstanding analytics to support the agent and their supervisor.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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David Gilfillan from Ascensos commented "We are delighted to partner with SVL to provide our clients with an unrivalled on-demand service, allowing them to access advanced features like analytics that previously had been restricted by both cost and infrastructure. Our family of agents will use a fantastic intuitive desktop that will give them greater control, ultimately leading to a better customer experience.

Debbie Bicker from SVL said, "It’s been a real joy to work with both Omningage and Ascensos to develop this bespoke Amazon Connect product which will be a real game-changer for the outsourced contact centre market. Clients of Ascensos will now access software that will enhance both productivity and customer experience whilst using the service only when they actually need it"

#contactcenterworld, @svlbusiness, @ascensos


About SVL Business Solutions:
Company LogoFounded in 1967, SVL is a UK provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. SVL is an Amazon Connect Partner and is proud to offer a smarter cloud strategy to all clients, enhancing digital innovation and transformation.
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About Ascensos:
Company LogoAscensos provides contact centre services in The UK.
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Today's Tip of the Day - Getting The Marketing Message Right

Read today's tip or listen to it on podcast.

Published: Wednesday, May 26, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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