East Kilbride, UK, Jan 7, 2020 -- SVL is pleased to announce a formal partnership with Inspire Customer Contact Partnership, a UK company who specialise in resource planning, actionable insight, speech & text analytics.
Inspires expertise will complement the work that SVL already undertakes and this partnership will further expand the reach of their expertise in the UK and Ireland Contact Centre market.
Steve Woosey – Director and Co-Founder – Inspire Customer Contact Partnership said, "Inspire Customer Contact Partnership are delighted to be working in partnership with SVL, bringing over 30 years of experience in Planning, Speech & Texts Analytics, Insight and Operational Excellence to SVL customers.
At Inspire, we provide specialist support whether you are starting out on your journey or looking to drive future innovation. Utilising practical experience and industry best practice to deliver tangible business outcomes.
David Davies and I are excited to be working with the SVL team, a team we believe share our values and are focussed on delivering real benefits for our customers."
Rohan Newton, Sales Manager at SVL, commented "This partnership will be of great benefit to our existing customer base and to new clients across the UK and Ireland.
The consultancy service that Inspire can offer in the areas of Transformation, Interaction Analytics and Resourcing will allow SVL to not only bring cutting-edge technology to our clients but also help guide them through complex projects to deliver real business change."
Posted by Veronica Silva Cusi, news correspondent
About SVL Business Solutions:
Founded in 1967, SVL Business Solutions is the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. SVL Business Solutions was one of NICE Systems’ first Platinum Partners and has customers in diverse industry sectors including financial, public safety, local government and utilities.
Published: Thursday, January 9, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
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*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring