#contactcenterworld, @svlbusiness, @NICELtd
SVL is delighted to announce that they have been awarded NICE EMEA analytics partner for 2020.
NICE annually distribute awards to their European partners for exceptional achievement and this year SVL was granted the analytics award. The award was collected by Enterprise Manager Steven Perrins who was given the accolade for work delivering the artificial intelligence-based analytics capabilities of NICE Enlighten AI to a UK bank.
Steven Perrins noted, "It is a tremendous honour for SVL to receive this award, considering the competition across the UK, particularly in the Enterprise arena. NICE Enlighten AI is an outstanding analytics solution and it will have a huge impact on supporting contact centre agents and helping them deliver exceptional customer service."
John O’Hara, President of NICE EMEA commented, "We are delighted to present this award to SVL and acknowledge Steven’s work in helping organizations gain maximum benefit from the innovative, next-gen capabilities NICE Enlighten AI offers. SVL’s professionalism is commendable and we’re proud to acknowledge it via this award."
#contactcenterworld, @svlbusiness, @NICELtd
About SVL Business Solutions:
Founded in 1967, SVL is a UK provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. SVL is an Amazon Connect Partner and is proud to offer a smarter cloud strategy to all clients, enhancing digital innovation and transformation.
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Thursday, June 17, 2021
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