#contactcenterworld, @SwampfoxCx, @Avaya
Columbia, SC, USA, June, 2022 -- Swampfox Technologies, Inc. (Swampfox), announced that its Intelligent Customer Experience (ICX/DRM) 3.1.2 solution is compliant with key Avaya OneCloud™ CCaaS (Contact Center as a Service) solutions. Swampfox ICX extends the value of the Avaya contact center, providing fully unified management and a customer journey through holistic branding and customer interactions, customer segmentation and business rules, and dynamic routing and resource management.
Swampfox helps Avaya contact center customers deliver a customer experience while managing against internal cost and service goals.
"Swampfox is thrilled that its ICX solution is now Avaya DevConnect compliance tested, and we can begin delivering it to a broader group of contact center customers than ever before," said Tom Hanson, Vice President of Sales and Marketing at Swampfox, Inc.
"Avaya Experience Builders™ like Swampfox Technologies Inc. are key to the development and evolution of customer support channels," said Susy Liem, Avaya Vice President of Product Management. "We are pleased that our customers can confidently add the Swampfox ICX to their Avaya communications systems."
Posted by Veronica Silva Cusi, news correspondent
Swampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center. With a diverse client base and a reputation for delivering transformational solutions for highly complex Contact Center environments, Swampfox is a recognized industry innovator and thought leader. Through our flagship ICX Platform and highly awarded Enterprise Applications we deliver seamless, integrated customer experiences for omnichannel and multi-channel environments.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Tuesday, June 14, 2022
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