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News : Swampfox Intelligent Customer Experience (ICX) Helps Customers Transform the Customer Journey

#contactcenterworld, @SwampfoxCx, @Avaya

Columbia, SC, USA, June, 2022 -- Swampfox Technologies, Inc. (Swampfox), announced that its Intelligent Customer Experience (ICX/DRM) 3.1.2 solution is compliant with key Avaya OneCloud™ CCaaS (Contact Center as a Service) solutions. Swampfox ICX extends the value of the Avaya contact center, providing fully unified management and a customer journey through holistic branding and customer interactions, customer segmentation and business rules, and dynamic routing and resource management. 

Swampfox helps Avaya contact center customers deliver a customer experience while managing against internal cost and service goals.

"Swampfox is thrilled that its ICX solution is now Avaya DevConnect compliance tested, and we can begin delivering it to a broader group of contact center customers than ever before," said Tom Hanson, Vice President of Sales and Marketing at Swampfox, Inc.

"Avaya Experience Builders™ like Swampfox Technologies Inc. are key to the development and evolution of customer support channels," said Susy Liem, Avaya Vice President of Product Management. "We are pleased that our customers can confidently add the Swampfox ICX to their Avaya communications systems."

#contactcenterworld, @SwampfoxCx, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Swampfox:
Company LogoSwampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center. With a diverse client base and a reputation for delivering transformational solutions for highly complex Contact Center environments, Swampfox is a recognized industry innovator and thought leader. Through our flagship ICX Platform and highly awarded Enterprise Applications we deliver seamless, integrated customer experiences for omnichannel and multi-channel environments.
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About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Simplicity, Simplicity, Simplicity!

Read today's tip or listen to it on podcast.

Published: Tuesday, June 14, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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