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News : Swampfox Technologies Delivers for Cisco-Based Contact Centers with Latest Update of Callback Solution

#contactcenterworld, @SwampfoxCx

Columbia, SC, USA, July, 2021 -- Swampfox Technologies, Inc. (Swampfox), announced the availability of First In Line (FIL) 3.1, the newest release of their Callback solution. First In Line 3.1, following prior releases for other platforms, is unique as Swampfox has dedicated the entire version to integrating and extending multiple Cisco contact center solutions. Large contact centers which use Cisco UCCE and PCCE can now quickly and easily integrate Swampfox FIL Callback to reduce caller hold-time and smooth call volume peaks and valleys, resulting in higher customer satisfaction, more efficient operations and reduced costs.

With FIL 3.1, Swampfox has extended their feature-rich callback solution to support the leading enterprise contact centers from Cisco, including: Cisco UCCE 12.5 - Unified Contact Center Enterprise, Cisco CVP 12.5 - Cisco Unified Customer Voice Portal, Cisco Call Manager, CUCM 12.5 - Cisco Unified Call Manager, Cisco PCCE 12.5, Packaged Contact Center Enterprise, Cisco Finesse 12.5, Cisco Virtualized Voice Browser 12.0, and Cisco Voice Gateway – Cisco ISR 4351.

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"Deeper, more robust integrations with Cisco contact center technologies is an important step for our organization, partners and clients," says Bob Cooper, CEO at Swampfox. "While our solutions have enhanced Cisco's contact center solutions for quite some time, with First In Line 3.1, we bring a complete packaged solution for managing callbacks and service levels that is lacking in native Cisco solutions."

"First In Line 3.1 is a clear message that ensuring our solutions are built for the various Cisco contact center platforms is important to Swampfox," says Cooper. "The bottom-line is that our solutions make Cisco-based contact centers more effective and enable a higher level of customer experience. We don't compete with Cisco, we enable Cisco clients to get more from their investment through our customer experience solutions."

#contactcenterworld, @SwampfoxCx

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Swampfox:
Company LogoSwampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center. With a diverse client base and a reputation for delivering transformational solutions for highly complex Contact Center environments, Swampfox is a recognized industry innovator and thought leader. Through our flagship ICX Platform and highly awarded Enterprise Applications we deliver seamless, integrated customer experiences for omnichannel and multi-channel environments.
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Published: Tuesday, July 20, 2021

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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