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News : Swansea Council IT Upgrade Could Spell Disruption for Users
Swansea, UK, June 11, 2015 -- Work to upgrade Swansea Councils IT systems could affect some of its online services..
People reporting street lighting faults, littering or booking theatre tickets are likely to experience difficulty while work is undertaken this weekend.
Council bosses say the work should be complete by Monday morning.
Councillor Clive Lloyd, Swansea Council's cabinet member for transformation and Performance, said: "Our investment in improving our computer systems will save council taxpayers money in the years ahead because we'll be able to get more things done more quickly and more efficiently.
"As the improvements kick-in over the coming months and years, customers will see and feel the benefits because they'll be able to do business with us online at times which suit them rather than get on the phone or visit one of our offices."
"We're taking an important step to make all this possible this weekend by doing essential maintenance improvements and upgrades."
This weekend leisure centres and those libraries normally open at weekends will be providing as near a normal service as possible. There will not be access to computers at libraries for the public and the Civic Centre's contact centre will be closed on Saturday.
The majority of emergency weekend services, including contact telephone numbers, will continue as usual. It's only the weekend phone numbers for the environmental health and housing services that will be affected by the work.
The council's website will be operating but access to online services such as payment services and booking tickets will not be available for much of the weekend.
Emails sent to the council over the weekend should arrive when the work is finished.
Mr Lloyd said: "Our IT teams will be working flat-out so inconvenience is kept to the bare minimum. If in doubt people should go to our website because throughout the work it will still be operating and it'll be the best place to find out how to access available services."
Attractions like the Grand Theatre, leisure centres and Swansea Museum will all be open at normal hours although booking tickets may be affected.
Mr Lloyd said: "All big organisations like banks, local authorities and supermarkets have to close down some of their systems from time to time for essential maintenance and upgrades and Swansea Council is no different.
"We are determined to do all we can to minimise the inconvenience for residents while the work goes ahead while making sure they will feel the benefits of what we're doing over the coming months and years."
Posted by Veronica Silva Cusi, news correspondent
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About Swansea Council:
The City and County of Swansea Council is the governing body for one of the Principal Areas of Wales covering Swansea, Gower and the surrounding area. The council consists of 72 councillors representing 36 electoral wards.
Published: Friday, June 12, 2015