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News : SWBC Financial Institution Group Partners with SmartAction
San Antonio, TX, USA, October, 2016 -- SWBC, an international financial services company providing a wide range of insurance, mortgage and investment services to individuals, business and financial institutions, announced that its financial institution group is partnering with SmartAction, a Calif.-based provider of Artificial Intelligence (AI) voice self-service in order to power a voice-based payment service.
SmartAction is providing SWBC with a language processing system that uses machine-learning technologies to continuously improve its ability to recognize a caller’s spoken command. This allows SWBC to handle complex payment interactions that would have traditionally required a live agent, and to do so in a fashion that doesn’t frustrate the caller.
"We worked with SWBC to find new methods to improve the borrower’s experience of paying their loans using voice capabilities," said Tom Lewis, chief executive officer of SmartAction. "We’re very proud of the qualitative improvements we were able to create by combining our powerful natural language processing and the power of SWBC’s payment processing engines."
"We looked into many solutions but none had both the qualitative and quantitative improvements needed to work with our technology as seamlessly as SmartAction," said Jason O’Brien, senior vice president of payments at SWBC financial institution group. "This integration marks one of many improvements in which we are investing across all of our payment channels in order to provide our customers and their borrowers with the best overall experience possible."
Posted by Veronica Silva Cusi, news correspondent
Source: Smart Action
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About SmartAction LLC:
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.
Published: Tuesday, October 11, 2016