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News : Swedbank Adds Virtual Assistant to Website
Stockholm, Sweden, April 25, 2016 -- Swedbank has added a virtual assistant developed with Nuance Communications to its website in a bid to help customers and call centre staff to get quick answers to their banking questions.
Based on Nuance's Nina, an intelligent assistant using natural language understanding technology, the system is designed to simulate human conversation. Customers type their questions to quickly find answers and identify the financial services that are best suited for their needs.
Martin Kedbäck, channel management at Swedbank, says: "We like to be where our customers are, and that includes providing support online and in our other digital channels. For us, it feels natural to offer our customers easy and effective ways to contact us and resolve their queries."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From Swedbank
Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
Published: Tuesday, April 26, 2016