News : Swedbank Adds Virtual Assistant to Website
Stockholm, Sweden, April 25, 2016 -- Swedbank has added a virtual assistant developed with Nuance Communications to its website in a bid to help customers and call centre staff to get quick answers to their banking questions.
Based on Nuance's Nina, an intelligent assistant using natural language understanding technology, the system is designed to simulate human conversation. Customers type their questions to quickly find answers and identify the financial services that are best suited for their needs.
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Martin Kedbäck, channel management at Swedbank, says: "We like to be where our customers are, and that includes providing support online and in our other digital channels. For us, it feels natural to offer our customers easy and effective ways to contact us and resolve their queries."
Posted by Veronica Silva Cusi, news correspondent
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