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News : Swedish Red Cross Picks Telenor Contact Center for Helpline
Dec 16, 2014 -- Telenor Sweden said the Red Cross has picked its cloud-based call exchange service Telenor Contact Center for its counselling helpline.
Telenor Contact Center is provided in conjunction with Intelecom and improves capacity utilisation and call allocation. This is especially important for the Red Cross, which relies on volunteers providing a few hours of their time every month.
The Red Cross has about 200 volunteers who take calls from distressed members of the public needing someone to talk to. The charity takes more than 20,000 calls per year. It has recently run a recruitment drive for volunteers in Gothenburg and will do so in Stockholm, too.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From Telenor Sweden
About Telenor Sweden:
The Telenor Group is dynamic and flexible in its business approach, always exploring new markets and new technologies to make long-term investments. This is part of the reason why Telenor has grown from a national telephone service company in Norway to become one of the world's mobile provider in less than two decades. At the time of its Initial Public Offering in 2000, Telenor had a mobile subscriber base of 15 million. By the end of the third quarter 2009 this reached 172 million. The Telenor Group is now a driving force in the industry, engaging in pioneering research and technology development and other areas that are important to develop the core business of Telenor further.
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Published: Thursday, December 18, 2014