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Campbell, CA, USA, Oct 11, 2022 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced Sweetwater Sound, a music technology and instrument retailer, has deployed the 8x8 Work cloud communications solution to help employees communicate, collaborate, and provide customer experiences for Sweetwater Sound’s customers.
Sweetwater Sound, an online retailer of musical instruments and professional audio equipment, needed a reliable communications solution for their employees to better service customers. The company was struggling with their on-premises communications system due to reliability and stability issues as well as the lack of product enhancements. The online retailer knew they needed a cloud-based, resilient solution capable of handling enormous spikes in call activity during busy shopping seasons, while also delivering exceptional call quality to understand and better assist their customers.
Sweetwater Sound chose 8x8 Work, which includes enterprise voice, video meetings, and team chat capabilities, in a single desktop, mobile, or web experience.
"Providing our customers with memorable, personalized experiences is something we pride ourselves on – regardless of whether that customer is standing in our store, or buying online from their home," said Jason Johnson, Chief Information Officer at Sweetwater Sound. "8x8 provides us with the reliability and quality we need in a cloud communications solution, allowing us to continue focusing on our customers. As a retailer of professional audio equipment, call quality is a must and will be a complete game-changer for us during busy periods, allowing us to service our customers like never before."
"Sweetwater Sound now has a reliable, resilient solution capable of handling every spike in activity with consistent, crystal clear call quality," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "Sweetwater Sounds’ appreciation for our call quality is high praise given their expertise in sound and music, and demonstrates our dedication to being a Product first company and continually delivering on our customers’ needs and surpassing expectations."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Thursday, October 13, 2022
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