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News : Swiggy Acqui-hires AI Startup Kint.io to Provide Better Customer Experience

#contactcenterworld

Bengaluru, India, Feb 5, 2019 -- Online food delivery company Swiggy has acqui-hired Kint.io, a Bengaluru-based AI startup which applies deep learning and computer vision to recognize objects in videos.

Kint.io which was founded in 2014, is the first technology-led acqui-hire for Swiggy, as unicorn startup moves ahead with its long-term strategy of building AI-first platforms to provide better customer experience. 

"The team at Kint.io comes with an exceptional understanding and expertise in AI, machine learning and data sciences," said Dale Vaz, head of engineering and data sciences, Swiggy. Vaz who previously was director of software engineering at Amazon India is helping Swiggy in its transformation to become an AI-first company.

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"The team joins us at a very exciting time. The focus has never been more intense on building industry-changing technology in AI and other areas," he added.

As part of this acqui-hire, the founding members of Kint.io Pavithra Solai Jawahar and Jagannathan Veeraraghavan will join the Swiggy team. According to them, even though the country has made significant progress in AI research, lack of data and cultural biases somehow always pulled them back when it comes to applying AI to India-based problems, effectively.

"This is where Swiggy left us stumped. We were impressed by the team's razor-focussed mindset to bring ingenious solutions for problems unique to India," said Jawahar and Veeraraghavan in a statement. "This is a great opportunity for us to show the scale and address the problems of a billion people through AI."

Swiggy has so far made two acquisitions (excluding Kint.io) including Mumbai based on demand delivery firm Scootsy in last August, and 48East, a food startup in December of 2017 for an undisclosed amount.

Acquiring technologies such as AI, machine learning and data sciences are becoming very critical for food tech companies to scale up their operations and predict demand, understand customer preferences and quickly deliver the food products. 

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.afaqs.com


Today's Tip of the Day - Confirming Details

Read today's tip or listen to it on podcast.

Published: Wednesday, February 6, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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