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News : Swiggy Acqui-hires AI Startup Kint.io to Provide Better Customer Experience

#contactcenterworld

Bengaluru, India, Feb 5, 2019 -- Online food delivery company Swiggy has acqui-hired Kint.io, a Bengaluru-based AI startup which applies deep learning and computer vision to recognize objects in videos.

Kint.io which was founded in 2014, is the first technology-led acqui-hire for Swiggy, as unicorn startup moves ahead with its long-term strategy of building AI-first platforms to provide better customer experience. 

"The team at Kint.io comes with an exceptional understanding and expertise in AI, machine learning and data sciences," said Dale Vaz, head of engineering and data sciences, Swiggy. Vaz who previously was director of software engineering at Amazon India is helping Swiggy in its transformation to become an AI-first company.

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"The team joins us at a very exciting time. The focus has never been more intense on building industry-changing technology in AI and other areas," he added.

As part of this acqui-hire, the founding members of Kint.io Pavithra Solai Jawahar and Jagannathan Veeraraghavan will join the Swiggy team. According to them, even though the country has made significant progress in AI research, lack of data and cultural biases somehow always pulled them back when it comes to applying AI to India-based problems, effectively.

"This is where Swiggy left us stumped. We were impressed by the team's razor-focussed mindset to bring ingenious solutions for problems unique to India," said Jawahar and Veeraraghavan in a statement. "This is a great opportunity for us to show the scale and address the problems of a billion people through AI."

Swiggy has so far made two acquisitions (excluding Kint.io) including Mumbai based on demand delivery firm Scootsy in last August, and 48East, a food startup in December of 2017 for an undisclosed amount.

Acquiring technologies such as AI, machine learning and data sciences are becoming very critical for food tech companies to scale up their operations and predict demand, understand customer preferences and quickly deliver the food products. 

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.afaqs.com


Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Wednesday, February 6, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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