News : Swinton Extends Relationship with SSP
Swinton is upgrading to SSP Select Broker to support their ambitious business plans and move to a true multi-channel organisation.
The deployment of Select Broker is building on the successful deployment last year of the SSP Quote Hub. The multi-channel capability will enhance Swinton’s ability to handle all contact centre calls, online transactions and branch business providing: policy administration, documentation EDI and product reporting for UK customers.
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The deal will see the current partnership between SSP and Swinton extended. The SSP Broker system will sit alongside Swinton’s existing centralised SSP Quote Hub and other new technology deployments, which have been successfully implemented over the past year. Together, these will create one system that centralises all customer information and data, making it easier for Swinton to provide swift and efficient customer service and meet market changes quickly.
Customers will also have the convenience and flexibility of being able to interact with Swinton across multiple channels, including online, on mobile devices, through a call centre or at one of its branches.
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Steve Pearson, Managing Director, Broker Division at SSP said, "The relationship between Swinton and SSP has been a long and happy one, dating back more than three decades. We’re delighted to continue this partnership and to support Swinton in elevating its digital position in the market.
"Increasingly, consumers expect to be able to interact with their broker and insurance provider in multiple ways – for example, they may search for quotes on a smartphone, process their purchase in a branch and make enquiries through a call centre. Upgrading to SSP Select Broker gives Swinton the added power to provide this experience rapidly and seamlessly."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Swinton
Swinton Insurance has been helping people find insurance for over 50 years by using panels of insurers to find the right cover for individual needs.
Swinton currently serves over 2m people, handles over 4m policies and employs over 4,000 dedicated people to help protect the things that matter most.
The company offers a range of products from car to home, bike to van, commercial to taxi insurance.
Swinton combines online and telephone services with an extensive network of over 350 branches in high streets across the UK, giving it the ability to deliver a highly personal service.
SSP have the knowledge, talent & technology to find the right insurance software solution for you.
Published: Wednesday, August 13, 2014
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