News : Swinton Seals 101 Embankment Switch
Salford, England, Oct 11, 2016 -- Insurance broker Swinton Group has confirmed plans to move its headquarters and customer contact centre to 101 Embankment and has signed a lease agreement for the entirety of the landmark building in the Greengate area of Salford.
The development (pictured), which spans ten floors, is being built on the site of the former Exchange Station. Insider last week reported that Swinton's board had approved the plans.
As part of the move, more than 1,000 employees will relocate to Embankment from existing sites on Whitworth Street and Great Marlborough Street. The investment in new premises will enable Swinton to bring its Manchester head office and customer-facing teams into the same location for the first time.
Gilles Normand, chief executive of Swinton Group, said: "The new location is a symbol of our commitment to the North West and demonstrates our intention to remain close to our roots and invest in our local community as we approach our 60th anniversary in 2017.
"Bringing all of our Manchester-based support teams and contact centre colleagues together under one roof will allow for much greater flexibility to deliver great customer service. The move to a new site is a milestone in our drive towards a bold and modern Swinton by reshaping the way that we work.
"It's about building a sustainable, multi-channel business model that makes things easier for our customers and delivers excellent service, whether they choose to interact with us face to face in branches, over the phone or online."
The 101 Embankment site is being developed as a joint venture comprising Ask Real Estate, Carillion and Tristan Capital Partners in partnership with Salford City Council and Network Rail. MIDAS, Manchester's inward investment agency, and WHR Property Consultants have worked with all parties to support the relocation.
John Hughes, managing director at Ask Real Estate, said: "This is a great coup both for Embankment and for the cities of Salford and Manchester and we are delighted that Swinton has chosen Embankment as its future base in this location of the city."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
More Editorial From Swinton
Swinton Insurance has been helping people find insurance for over 50 years by using panels of insurers to find the right cover for individual needs.
Swinton currently serves over 2m people, handles over 4m policies and employs over 4,000 dedicated people to help protect the things that matter most.
The company offers a range of products from car to home, bike to van, commercial to taxi insurance.
Swinton combines online and telephone services with an extensive network of over 350 branches in high streets across the UK, giving it the ability to deliver a highly personal service.
Published: Thursday, October 13, 2016