Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Sydney Call Centre Back Up and Ringing


Sydney, NS, Canada, Jan, 2018 -- About 250 ServiCom employees are expected to be back on the job when the facility reopens as the Sydney Call Centre.

And new owner Anthony Marlowe, the Iowa-based founder and CEO of MCI Canada, said he’s excited to report that he expects to have about 500 workers back in the Inglis Street facility by the end of January.

"The tenacity, enthusiasm and loyalty of the team and community is truly unique — Cape Breton is an extraordinary place with extremely special people," he said, adding that he ranks the purchase of the former ServiCom centre as one of the most meaningful things he has done in his business life.

"We are thrilled to be getting the call centre back into production as quickly as possible for our future employees and new clients, and we look forward to working together and being part of the community for years to come."

Upon reopening, employees will immediately begin working on two of the facility’s four major client programs, although Marlowe would not say which programs will be starting back up Wednesday. A third client program is set to begin on Jan. 7, while the fourth is scheduled to come online Jan. 14. The four clients retained by the Sydney Call Centre are OnStar, Sirius XM radio, AT&T and Allstate Insurance.

More than 500 workers were thrown out of work when the call centre’s former American owner (JNET Communications) suddenly shut down the operation on Dec. 6, some seven weeks after filing for bankruptcy. After 12 days of uncertainty, a deal was reached on Dec. 18 that saw the assets of the ServiCom call centre transfer to Marlowe’s MCI Canada company for $1.5 million.

While it’s still unknown if the former ServiCom employees will ever be paid all or part of the three to four weeks wages they are owed, they were all invited to apply to work for the new Sydney Call Centre. And since the process began, more than 450 of the former workers have already filled out applications. The company was to have begun sending out offer letters on New Year’s Day.

Employees who worked at any call centre within the past 90 days will receive the following:

• Retention of their former base pay

• Vacation accrual levels will be honoured

• No waiting period for benefits

• A $300 signing bonus

Additionally, the entry level pay has been increased from $11 to $12 per hour, the company will establish daily bonus programs to complement the weekly bonuses and employees will be offered more schedule and shift options. MCI Canada also stated it will provide a bolstered benefits package and will increase its contribution percentage for all workers.

Marlowe, who received a rock star welcome when he was introduced to the former employees last week in Sydney, said plans are also underway to bring in new client programs sometime in the first quarter of 2019.

Meanwhile, the company has announced its senior-level Sydney employees. Former ServiCom manager Todd Riley is the new vice-president of Canadian operations and will assist in bringing new business, including Canadian clients, to the Sydney Call Centre.

The day-to-day running of the call centre will fall to Shauna Graham, who is the new director of And former HR department supervisor Tanya Wilneff becomes the new director of people support at the Sydney facility and will also serve as MCI’s human resources executive in Canada.


Posted by Veronica Silva Cusi, news correspondent

About Sydney Call Centre Inc.:
Operated by MCI Canada, a wholly owned subsidiary of call centre company Mass Markets based in Iowa.Taking over business from ServiCom Canada Ltd., which filed for Chapter 11 bankruptcy protection in the U.S. on Oct. 19 and ceased all operations on Dec. 6.MCI CEO Anthony Marlowe planning to reopen call centre as early as Jan. 2.New operator will not take on any liabilities, including back wages owed to employees, from ServiCom but will offer sign-on and retention bonuses
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Friday, January 4, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

SJS Solutions

Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =