News : SYKES and Cigna Collaborate to Propel Cigna’s Integrated Service Capabilities
Tampa, FL, USA, Aug, 2019 -- Sykes Enterprises, Incorporated ("SYKES" or "the Company") (NASDAQ: SYKE), a provider of customer engagement services and multichannel demand generation, will collaborate with global health service company Cigna to support delivery of service experience for customers, augmented with intelligent agent assistance, robotic process automation (RPA) and intelligent automation (IA) services. These capabilities will help Cigna continue to deliver personalized and customized healthcare solutions to help people live healthier, more productive lives.
The launch of this new relationship is planned for the fourth quarter of 2019 and is mostly reflected in the Company’s recent business outlook.
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"With SYKES’ service capabilities, global reach and innovative approach, we look forward to improving service experiences for our healthcare operations," said Tom Philibotte, Vice President of Customer Advocacy at Cigna. "SYKES is committed to innovation — including ongoing material investments in intelligent automation — and is the right choice to help us better serve our customers now and in the future."
"Digital disruption is reaching every industry and we look forward to collaborating with Cigna to bring our comprehensive suite of proven customer engagement, RPA and IA expertise to global healthcare delivery," said SYKES CEO Chuck Sykes. "This relationship further differentiates SYKES in the marketplace and validates our targeted approach of making strategic acquisitions and investments that are laser-focused on the success of our clients’ customer engagement strategies. We are well-positioned for continued success in other large, underserved vertical market segments."
Posted by Veronica Silva Cusi, news correspondent
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Sykes is a provider of end-to-end customer care management solutions, providing CRM solutions for many companies in the technology, finance and communications industries, primarily large fortune 1000 corporations.
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Published: Tuesday, August 6, 2019