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News : Sykes Buys Dutch Firm with Mobile Phone Expertise
Tampa, FL, USA, Aug 4, 2015 -- Sykes Enterprises Inc. has bought Qelp, a company in Amsterdam that’s helping mobile phone companies and their customers.
Qelp builds software that shows mobile operators’ call-center staff and customers how to configure and use each model of smartphone on their network, according to the Financial Times.
Sykes, which is based in Tampa and operates call centers globally, said the deal further broadens and strengthens its service portfolio around digital customer support and extends its reach into adjacent, but complementary, markets.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From Sykes
Sykes is a provider of end-to-end customer care management solutions, providing CRM solutions for many companies in the technology, finance and communications industries, primarily large fortune 1000 corporations.
Qelp is the provider of online selfservice software products for smartphones.
Published: Thursday, August 6, 2015