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News : SYKES Enterprises Spending Millions to Raise its Intelligent Automation Game

#contactcenterworld, @sykes_global

Manila, Philippines Dec 12, 2018 -- SYKES Enterprises has acquired Symphony Ventures, a London company that uses software robots to automate a lot of routine business tasks.

SYKES sees the acquisition as a chance to take ag role in an emerging area of technological expertise known as robotic process automation, or RPA.

In announcing the deal, SYKES president and CEO Chuck Sykes said adding Symphony’s specialties will help his company work with clients to modernize, optimize and integrate their digital operations and improve customer service.

"The digital revolution continues to transform our clients’ businesses, their customer service needs, and by extension, the customer support industry," he said. "The acquisition of Symphony is another significant step in building our company’s capabilities to succeed."

Sykes said the acquisition will position SYKES to support clients’ use of robotic process automation and intelligent automation across all facets of their operations. It will also Enhance SYKES’ portfolio of services and help SYKES drive innovation and enhance productivity in a tight labor market.

"The world of intelligent automation systems is approaching a tipping point," Sykes said. "We’re excited to be able to participate in this new technological advancement in a meaningful way."

#contactcenterworld, @sykes_global

Posted by Veronica Silva Cusi, news correspondent
Source: https://m.inquirer.net


About Sykes:
Company LogoSykes is a provider of end-to-end customer care management solutions, providing CRM solutions for many companies in the technology, finance and communications industries, primarily large fortune 1000 corporations.
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Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Friday, December 14, 2018

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

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