Manila, Philippines Dec 12, 2018 -- SYKES Enterprises has acquired Symphony Ventures, a London company that uses software robots to automate a lot of routine business tasks.
SYKES sees the acquisition as a chance to take ag role in an emerging area of technological expertise known as robotic process automation, or RPA.
In announcing the deal, SYKES president and CEO Chuck Sykes said adding Symphony’s specialties will help his company work with clients to modernize, optimize and integrate their digital operations and improve customer service.
"The digital revolution continues to transform our clients’ businesses, their customer service needs, and by extension, the customer support industry," he said. "The acquisition of Symphony is another significant step in building our company’s capabilities to succeed."
Sykes said the acquisition will position SYKES to support clients’ use of robotic process automation and intelligent automation across all facets of their operations. It will also Enhance SYKES’ portfolio of services and help SYKES drive innovation and enhance productivity in a tight labor market.
"The world of intelligent automation systems is approaching a tipping point," Sykes said. "We’re excited to be able to participate in this new technological advancement in a meaningful way."
Posted by Veronica Silva Cusi, news correspondent
Sykes is a provider of end-to-end customer care management solutions, providing CRM solutions for many companies in the technology, finance and communications industries, primarily large fortune 1000 corporations.
Published: Friday, December 14, 2018
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