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News : SYKES Launches Digital Services Division

#contactcenterworld, @sykes_global

Tampa, FL, USA, Nov 12, 2020 -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (NASDAQ: SYKE), a full life cycle provider of global customer engagement services, multichannel demand generation, and digital transformation, announced the launch of SYKES Digital Services.

The launch of SYKES Digital Services comes at a critical time when businesses across the globe are facing an onslaught of new challenges and are increasingly focused on remaining competitive in a rapidly evolving landscape.

SYKES Digital Services is positioned to deliver solutions that supercharge workforces, reduce operating costs, improve customer experience, and unlock growth with a holistic approach.

"For over 40 years, outpacing disruption to better serve the customer has been at the heart of everything we do. Thanks to our vision and targeted investments in market-leading digital capabilities, we believe SYKES Digital Services is uniquely positioned as the transformation partner of choice for enterprises looking to create more meaningful and impactful intelligent customer experiences," said Chuck Sykes, President & CEO at SYKES.

"The SYKES Digital Services division is the culmination of careful thought and consideration of how to best align the capabilities amassed through SYKES’ strategic acquisition strategy?to continue delivering upon our unique mission of helping consumers find and use the product and services they need by combining the power of machine intelligence and human ingenuity. I am honored to lead this team of dedicated and talented individuals," said David Brain, Chief Digital Officer at SYKES.

#contactcenterworld, @sykes_global

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sykes.com

About Sykes:
Company LogoSykes is a provider of end-to-end customer care management solutions, providing CRM solutions for many companies in the technology, finance and communications industries, primarily large fortune 1000 corporations.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

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Published: Friday, November 13, 2020

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2023 Buyers Guide
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Big Outsource

Our spectrum of outsourcing services in the various disciplines includes creatives, technical support, and information technology. The non-core side of outsourcing that we offer starts with giving you the ability to hire local talent or a team who will comprise your own back-office support, marketing, sales, and even call center support. Right now, we have a growing number of clients from the United States and Australia.
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Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:
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Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.
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Connectica Solutions, LLC

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DiRAD Technologies

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Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.
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Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

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netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
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Nuxiba Technologies

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Schedule a live demo or request a quote today!
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A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.
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