#contactcenterworld, @sykes_global
Tampa, FL, USA, Nov 12, 2020 -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (NASDAQ: SYKE), a full life cycle provider of global customer engagement services, multichannel demand generation, and digital transformation, announced the launch of SYKES Digital Services.
The launch of SYKES Digital Services comes at a critical time when businesses across the globe are facing an onslaught of new challenges and are increasingly focused on remaining competitive in a rapidly evolving landscape.
SYKES Digital Services is positioned to deliver solutions that supercharge workforces, reduce operating costs, improve customer experience, and unlock growth with a holistic approach.
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"For over 40 years, outpacing disruption to better serve the customer has been at the heart of everything we do. Thanks to our vision and targeted investments in market-leading digital capabilities, we believe SYKES Digital Services is uniquely positioned as the transformation partner of choice for enterprises looking to create more meaningful and impactful intelligent customer experiences," said Chuck Sykes, President & CEO at SYKES.
"The SYKES Digital Services division is the culmination of careful thought and consideration of how to best align the capabilities amassed through SYKES’ strategic acquisition strategy?to continue delivering upon our unique mission of helping consumers find and use the product and services they need by combining the power of machine intelligence and human ingenuity. I am honored to lead this team of dedicated and talented individuals," said David Brain, Chief Digital Officer at SYKES.
#contactcenterworld, @sykes_global
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sykes.com
About Sykes:
Sykes is a provider of end-to-end customer care management solutions, providing CRM solutions for many companies in the technology, finance and communications industries, primarily large fortune 1000 corporations.
Published: Friday, November 13, 2020
| 8.) |  Virtual Phone Numbers (DID) and Business VoIP Phone Service Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed. DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from... (read more) |
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