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News : SYKES Launches Digital Services Division

#contactcenterworld, @sykes_global

Tampa, FL, USA, Nov 12, 2020 -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (NASDAQ: SYKE), a full life cycle provider of global customer engagement services, multichannel demand generation, and digital transformation, announced the launch of SYKES Digital Services.

The launch of SYKES Digital Services comes at a critical time when businesses across the globe are facing an onslaught of new challenges and are increasingly focused on remaining competitive in a rapidly evolving landscape.

SYKES Digital Services is positioned to deliver solutions that supercharge workforces, reduce operating costs, improve customer experience, and unlock growth with a holistic approach.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"For over 40 years, outpacing disruption to better serve the customer has been at the heart of everything we do. Thanks to our vision and targeted investments in market-leading digital capabilities, we believe SYKES Digital Services is uniquely positioned as the transformation partner of choice for enterprises looking to create more meaningful and impactful intelligent customer experiences," said Chuck Sykes, President & CEO at SYKES.

"The SYKES Digital Services division is the culmination of careful thought and consideration of how to best align the capabilities amassed through SYKES’ strategic acquisition strategy?to continue delivering upon our unique mission of helping consumers find and use the product and services they need by combining the power of machine intelligence and human ingenuity. I am honored to lead this team of dedicated and talented individuals," said David Brain, Chief Digital Officer at SYKES.

#contactcenterworld, @sykes_global

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sykes.com

About Sykes:
Company LogoSykes is a provider of end-to-end customer care management solutions, providing CRM solutions for many companies in the technology, finance and communications industries, primarily large fortune 1000 corporations.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

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Published: Friday, November 13, 2020

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2021 Buyers Guide
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eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
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Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
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Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

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OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
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