Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Nikhil B Krishnan
Head of CRM & Contact Center
6
Alex Coombes
Marketing Manager
20
Nedal Khatib
Product Manager
331

News : SYKES Names Symphony Ventures Co-Founder Ian Barkin Iis New CSO/CMO

#contactcenterworld, @sykes_global

Tampa, FL, USA, March, 2019 -- Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) provider Symphony Ventures, Inc. — as chief strategy and marketing officer.

In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability. The Symphony transaction is the latest in a series of recent strategic acquisitions and partnerships that redefine SYKES as a digital customer experience company. 

"Bringing Ian aboard is paramount to quickly and efficiently combining Symphony’s capabilities with those of SYKES and our other recent investments," Sykes states. "Ian will help drive the organization to the next level, working with the team to advance the SYKES brand and service suite."

In his role, Barkin will help spearhead SYKES’ ongoing commitment to be the digital partner of choice for enterprise brands.

"The visionary leadership at SYKES is shaping the evolution of outsourcing," Barkin notes. "They recognize an imperative to transform and have created an unrivaled portfolio of the capabilities that enterprises are looking for in a digital transformation partner. I am proud and excited to join this team and, together, define and build the future of work."

"Building strategic partnerships with relevant, leading brands continually positions SYKES at the cutting edge of our industry," Sykes says. "We are thrilled to welcome Ian to the team and work closely with him as we continue to establish ourselves as the clear partner of choice for forward-thinking enterprises."

#contactcenterworld, @sykes_global

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Sykes:
Company LogoSykes is a provider of end-to-end customer care management solutions, providing CRM solutions for many companies in the technology, finance and communications industries, primarily large fortune 1000 corporations.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Factors When Considering IP

Read today's tip or listen to it on podcast.

Published: Friday, March 22, 2019

Printer Friendly Version Printer friendly version

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
 190 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =