All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
StoreNews : Symetra Deploys eGain Knowledge to Transform Customer Service
#contactcenterworld, @egain
Sunnyvale, CA, USA, Feb 11, 2016 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced that Symetra Financial Corporation, a provider of diversified financial and insurance products, deployed eGain's solution for guided knowledge to provide superior customer service.
Symetra serves customers nationwide, through a network of independent advisors, brokers and agents. Wanting to extend its differentiation from products to customer service, the company deployed eGain Knowledge. The goal is to make its contact center agents effective and efficient in answering customer queries, which cover a broad range of topics.
"As routine queries get automated, contact center agents have to proactively advise, not just respond," said Ashu Roy, eGain CEO. "Our knowledge solution has a track record of guiding service reps to best answers in the face of product proliferation, while eliminating the need for on-going training."
#contactcenterworld, @egain
Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketwired.com
Related Editorial
- Finding Answers to Customer Questions the Biggest Hurdle for Contact Center Agents, Study Finds
- Finding Answers to Customer Questions The Biggest Hurdle For Contact Center Agents, Study Finds
- Fiserv Transforms Customer Service with eGain® Knowledge™
- Symetra Deploys eGain Knowledge to Transform Customer Service
- Karcher Deploys eGain Cloud for Digital Customer Service
- eGain Announces Embedded AI knowledge for Cisco Finesse™ Desktop
More Editorial From eGain Communications
- eGain Appoints SaaS Sales Veteran Todd Woodstra as Senior Vice President, Global Sales
- 12 Time-Tested Tips for Success with Virtual Assistants
- eGain Announces Embedded AI knowledge for Cisco Finesse™ Desktop
- US and UK: Arguably Divided by the Same Language But United by the Same Agent Hurdles
- Finding Answers to Customer Questions The Biggest Hurdle For Contact Center Agents, Study Finds
- eGain Expands European Presence with German Cloud
About eGain Communications:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
About Symetra Financial Corporation:
Symetra is a United States-based family of companies providing retirement plans, employee benefits, annuities and life insurance through independent distributors nationwide. The main headquarters of the company is located in Bellevue, Washington.
Published: Monday, February 15, 2016
Industry Suppliers | Get Listed |
 | PREMIUMGenesys http://genesys.com Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in... (view more) | |
 | ShoreTel ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders wer... (view more) | |
 | Dialogic Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ... (view more) | |
 | Genex Infosys Limited Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an... (view more) | |
| Get Listed |
Upcoming Events
Submit Event
 | 1 |
 166 | Share |