News : Symetra Deploys eGain Knowledge to Transform Customer Service
Sunnyvale, CA, USA, Feb 11, 2016 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced that Symetra Financial Corporation, a provider of diversified financial and insurance products, deployed eGain's solution for guided knowledge to provide superior customer service.
Symetra serves customers nationwide, through a network of independent advisors, brokers and agents. Wanting to extend its differentiation from products to customer service, the company deployed eGain Knowledge. The goal is to make its contact center agents effective and efficient in answering customer queries, which cover a broad range of topics.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"As routine queries get automated, contact center agents have to proactively advise, not just respond," said Ashu Roy, eGain CEO. "Our knowledge solution has a track record of guiding service reps to best answers in the face of product proliferation, while eliminating the need for on-going training."
Today's Tip of the Day - Measuring Performance
More Editorial From eGain Corporation
About eGain Corporation:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
About Symetra Financial Corporation:
Symetra is a United States-based family of companies providing retirement plans, employee benefits, annuities and life insurance through independent distributors nationwide. The main headquarters of the company is located in Bellevue, Washington.
Published: Monday, February 15, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...