News : Symetra Deploys eGain Knowledge to Transform Customer Service
Sunnyvale, CA February 11, 2016 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced that Symetra Financial Corporation, a provider of diversified financial and insurance products, deployed eGain’s solution for guided knowledge to provide superior customer service.
Symetra serves customers nationwide, through a network of independent advisors, brokers, and agents. Wanting to extend its differentiation from products to customer service, the company deployed eGain Knowledge. The goal is to make its contact center agents effective and efficient in answering customer queries, which cover a broad range of topics:
• Information on portfolio of products, coverage and claims
• "How to" help for transactions
• Advice on what products to buy
Laura Collins, Editorial Management
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About eGain Communications:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
About Symetra Financial Corporation:
Symetra is a United States-based family of companies providing retirement plans, employee benefits, annuities and life insurance through independent distributors nationwide. The main headquarters of the company is located in Bellevue, Washington.
Published: Tuesday, February 16, 2016