News : Symitar Teams with Adapt
Oak Brook, Ill., Feb 24, 2014 -- Symitar, a Jack Henry & Associates, Inc., company (NASDAQ:JKHY), and Adapt Telephony Services, LLC, an Interactive Intelligence Platinum Elite Partner, announce a strategic partnership that positions Adapt as Symitar’s unified contact center partner serving credit unions.
Brett Zbikowski, Adapt co-founder and chief strategy officer, says Adapt "has built highly compelling unified contact center solutions for the credit union marketplace, thus complementing the all-in-one IP communications software suite created by Interactive Intelligence. We have developed a growing portfolio of credit union member-centric applications enabling institutions to provide a unified member experience - and the highest levels of service – regardless of how any member wishes to communicate."
Among terms of the partnership, Symitar representatives will market and reference Adapt’s expertise in contact center automation. Adapt will concentrate on building tighter integrations between member information at credit unions served by Symitar and how the members served choose to communicate. The partnership will capitalize on the trend to offer advanced communication tools and choices to enhance the member service experience and thus provide a competitive advantage.
According to Scott Burwell, Jack Henry market research, Adapt’s selection "is based on its long record of serving Symitar users with quality products and services. We are very excited about the potential of this partnership."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From Adapt Telephony Services
About Adapt Telephony Services:
Adapt Telephony Services, LLC (Adapt) is a global value-added reseller and integrator of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. An Interactive Intelligence reseller since 1997, Adapt has deployed the vendor’s solutions for more than 300 customers. Vertical specialties include retail, insurance, healthcare and financial services. Today, Adapt is an Interactive Intelligence Platinum Elite Partner, and has earned multiple awards from the vendor for its sales achievements and implementation excellence.
Published: Thursday, February 27, 2014