News : Symmetrics & Maicore Group Announce EMEA Partnership
Vancouver, CA & Eindhoven/Sittard, NL, Oct 12, 2015 -- Symmetrics Business Intelligence, a provider of real-time, historical and call-detail reporting solutions for contact centres, and Maicore Group, a provider of process and performance optimization solutions, announced a new partnership to deliver business intelligence solutions to contact centres in Europe, the Middle East, and Africa (EMEA) regions.
Under a new reseller agreement, Maicore Group will incorporate the Symmetrics Contact Centre Reporting & Analysis Suite into its performance management practice, which spans business intelligence, workforce management, agent training and recruitment.
"We were impressed by Maicore Group’s long experience in EMEA using business intelligence solutions to help streamline and optimize business processes in the contact centre," says Richard McElroy, Symmetrics’ president and chief operating officer. "They’re more than just a reseller — they offer their customers a complete blueprint for better performance in the contact centre, and the stakeholder training needed to achieve it. We’re pleased that they have selected Symmetrics Suite as the foundation of that blueprint’s business intelligence and reporting strategy."
Posted by Veronica Silva Cusi, news correspondent
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Symmetrics Business Intelligence Solutions software drives reporting, analysis, and performance management in over 500 contact centers around the world. Its flagship nVISION Contact Center Performance Management Suite provides a complete business intelligence platform for reporting and analysis in modern call centers.
Published: Tuesday, October 13, 2015