News : Symmetrics & Maicore Group Announce EMEA Partnership

#contactcenterworld, @Calabrio
Vancouver, CA & Eindhoven/Sittard, NL, Oct 12, 2015 -- Symmetrics Business Intelligence, a provider of real-time, historical and call-detail reporting solutions for contact centres, and Maicore Group, a provider of process and performance optimization solutions, announced a new partnership to deliver business intelligence solutions to contact centres in Europe, the Middle East, and Africa (EMEA) regions.

Under a new reseller agreement, Maicore Group will incorporate the Symmetrics Contact Centre Reporting & Analysis Suite into its performance management practice, which spans business intelligence, workforce management, agent training and recruitment.

"We were impressed by Maicore Group’s long experience in EMEA using business intelligence solutions to help streamline and optimize business processes in the contact centre," says Richard McElroy, Symmetrics’ president and chief operating officer. "They’re more than just a reseller — they offer their customers a complete blueprint for better performance in the contact centre, and the stakeholder training needed to achieve it. We’re pleased that they have selected Symmetrics Suite as the foundation of that blueprint’s business intelligence and reporting strategy."

#contactcenterworld, @Calabrio

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com

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Published: Tuesday, October 13, 2015

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