News : Symmetrics & Maicore Group Announce EMEA Partnership
Vancouver, CA & Eindhoven/Sittard, NL, Oct 12, 2015 -- Symmetrics Business Intelligence, a provider of real-time, historical and call-detail reporting solutions for contact centres, and Maicore Group, a provider of process and performance optimization solutions, announced a new partnership to deliver business intelligence solutions to contact centres in Europe, the Middle East, and Africa (EMEA) regions.
Under a new reseller agreement, Maicore Group will incorporate the Symmetrics Contact Centre Reporting & Analysis Suite into its performance management practice, which spans business intelligence, workforce management, agent training and recruitment.
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"We were impressed by Maicore Group’s long experience in EMEA using business intelligence solutions to help streamline and optimize business processes in the contact centre," says Richard McElroy, Symmetrics’ president and chief operating officer. "They’re more than just a reseller — they offer their customers a complete blueprint for better performance in the contact centre, and the stakeholder training needed to achieve it. We’re pleased that they have selected Symmetrics Suite as the foundation of that blueprint’s business intelligence and reporting strategy."
Posted by Veronica Silva Cusi, news correspondent
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Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Published: Tuesday, October 13, 2015
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