News : Symmetrics & Maicore Group Announce EMEA Partnership
Vancouver, CA & Eindhoven/Sittard, NL, Oct 12, 2015 -- Symmetrics Business Intelligence, a provider of real-time, historical and call-detail reporting solutions for contact centres, and Maicore Group, a provider of process and performance optimization solutions, announced a new partnership to deliver business intelligence solutions to contact centres in Europe, the Middle East, and Africa (EMEA) regions.
Under a new reseller agreement, Maicore Group will incorporate the Symmetrics Contact Centre Reporting & Analysis Suite into its performance management practice, which spans business intelligence, workforce management, agent training and recruitment.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"We were impressed by Maicore Group’s long experience in EMEA using business intelligence solutions to help streamline and optimize business processes in the contact centre," says Richard McElroy, Symmetrics’ president and chief operating officer. "They’re more than just a reseller — they offer their customers a complete blueprint for better performance in the contact centre, and the stakeholder training needed to achieve it. We’re pleased that they have selected Symmetrics Suite as the foundation of that blueprint’s business intelligence and reporting strategy."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Train In Sensitivity
More Editorial From Calabrio
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Published: Tuesday, October 13, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...