News : Symphony Partners With Zendesk
San Francisco, CA, USA, Feb. 11, 2015 -- Symphony Commerce, an enterprise-level commerce as a service platform, announces a partnership with Zendesk, Inc., a cloud-based customer service platform, to offer customer service capabilities to Symphony's portfolio of commerce brands. With the integration, customer service teams now have visibility into the entire customer journey and customer purchase history in one place. This eliminates data silos as the order travels from online store to warehouse to fulfillment, shipping, delivery, and beyond. The added functionality provides Symphony Commerce brands with a simplified workflow to manage customer interactions at all stages in the sales process – from browsing and shopping to post-purchase.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Getting The Training Underway
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Friday, February 13, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...