News : Symphony Partners With Zendesk
San Francisco, CA, USA, Feb. 11, 2015 -- Symphony Commerce, an enterprise-level commerce as a service platform, announces a partnership with Zendesk, Inc., a cloud-based customer service platform, to offer customer service capabilities to Symphony's portfolio of commerce brands. With the integration, customer service teams now have visibility into the entire customer journey and customer purchase history in one place. This eliminates data silos as the order travels from online store to warehouse to fulfillment, shipping, delivery, and beyond. The added functionality provides Symphony Commerce brands with a simplified workflow to manage customer interactions at all stages in the sales process – from browsing and shopping to post-purchase.
Posted by Veronica Silva Cusi, news correspondent
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Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Friday, February 13, 2015