News : Synchrony Financial to Close Canton Operation Center in September, Laying of 57
Synchrony Financial (NYSE: SYF), a consumer financial services company headquartered in Stamford, Conn., will lay off 57 employees when it shutters its Synchrony Bank Consumer Operations Contact Center in Canton on Sept. 10
The closure and layoffs were announced through a notice filed with the Ohio Department Of Job and Family Services on July 12 by senior vice president Kathy Stanton, who said although the contact center at 4500 Munson St. in Canton will be shut down, the facility “itself” will not be closed.
On Monday, July 18, Synchrony spokesman Carlos Campos clarified that the consumer operations segment refers to a call center within the overall Synchrony facility in Canton, which comprises an additional 900 staff who aren’t being affected. Those people work predominantly in collections and fraud management.
“As the business evolves, we are leveraging our larger call centers in other locations and reducing smaller footprint,” Campos said.
The call center in Canton is one of those smaller locations. The larger ones are in Florida, North Carolina and Kansas. The only other smaller center Synchrony has announced the closing of is one in Frisco, Texas.
The affected jobs are being transferred to those other large call centers. But Campos said Synchrony is working with the affected employees to find them other positions within the company
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From Synchrony Financial
About Synchrony Financial:
Synchrony Financial is a consumer financial services company headquartered in Stamford, Connecticut, United States.
Published: Tuesday, July 19, 2016