News : Synergy Research Ranks Mitel #1 in Total Cloud Seats
Dallas, TX, USA, May, 2019 -- Synergy Research Group has named Mitel as the leader in total cloud seats.
Synergy first began issuing its Cloud Business Communication Market Share Report in 2012. Since the report’s inception, Mitel has consistently ranked as the leading provider of cloud-based unified communications and collaboration solutions for organizations worldwide.
"What we offer is a product you could get essentially anywhere, so we need to build a competitive advantage through our service. The way that patients and partners interact with us via our phone system is a significant part of their experience," said Gary Sheehan, CEO, Cape Medical Supply. "As we continue to implement Mitel, we will have a significantly better patient and referral partner experience and continue to build our competitive advantage across the regions we serve."
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"As we have been saying for a number of years now, Mitel has a compelling value proposition in the UC industry by being able to offer multiple cloud migrations for its customers," said Jeremy Duke, Synergy Research Group’s founder and Chief Analyst. "This strategy has been successful as evidenced by Mitel’s continued leadership in the combined market of private and public cloud for nearly a decade."
"Organizations are progressively moving applications to the cloud and considering how they can harness the benefits of more seamless communications and collaboration to compete more effectively," said Rich McBee, Mitel President and CEO. "With Mitel, businesses can choose the deployment model that’s right for them, whether that is a public, private or hybrid environment. We’re honored that so many businesses rely on us to guide them along their journey to the cloud."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - ACD Considerations
More Editorial From Mitel
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Synergy Research Group is a strategic partner of TeleGeography, providing market intelligence, analytics and strategic consulting services to the networking and telecom industries.
Published: Thursday, May 9, 2019
2020 Buyers Guide Analytics
|3.)||Lieber & Associates|
Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.