News : SYNETY Announces Full CloudCall Integration with Cirrus Nova
Oct 17, 2013 -- SYNETY, the cloud telephony software and services provider, announces the complete integration of its CloudCall on-demand business telephony system with Cirrus Nova’s Prism cloud customer relationship management (CRM) and applicant tracking solution.
This enables Prism users to drive PBX and telephony functions directly from the Prism interface. These functions include desktop click-to-dial, full integration of call histories, and the ability to add complete recordings of calls to customer and candidate records, giving an overview of current and historic client interactions.
Mark Seemann, CEO of SYNETY said: "For recruiters, the ability to add voice recordings directly into client and applicant records can be hugely beneficial. It provides staff with a permanent record of telephone interviews and client conversations that can be reviewed at any time. This call recording capability helps to build a far more detailed picture of customer communications and interactions."
Andy Brown, Managing Director Cirrus Nova added: "By embedding telephony into Prism, users save time with click-to-dial and call recording functions directly from contact records, boosting efficiency and delivering a valuable and comprehensive log of client and candidate transactions for staff. With SYNETY’s CloudCall solution, Prism users can easily enhance their client service."
Posted by Veronica Silva Cusi, news correspondent
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We are SYNETY, a cloud software business and creator of the CloudCall suite, the world's most integrated communications service. CloudCall Enterprise, CloudCall Click and CloudCall API allow businesses to integrate telecommunications into their existing software, improving efficiency and reducing cost.
Published: Friday, October 18, 2013