#contactcenterworld, @syniverse
Tampa, FL, USA, Nov 2, 2021 -- Syniverse, a connected company, said it has formed a global partnership with NTW Software whereby the two companies will integrate the Syniverse CPaaS Concierge Software as a Service (SaaS) platform offering into the NTW call center platform. The combined omnichannel Communications Platform as a Service (CPaaS) solution will enable enterprises to communicate more effectively with their customers via mobile messaging.
Mobile messaging has evolved beyond short message service (SMS) and multimedia messaging service (MMS) and the demand for media-rich messaging channels such as rich communication services (RCS), Apple Chat, WhatsApp, Facebook Messenger, WeChat, and many others are increasing for mobile users.
In August, Syniverse announced that it would go public through a business combination with M3-Brigade Acquisition II Corp. (NYSE: MBAC). Upon closing of the transaction, Syniverse will be listed on the New York Stock Exchange under the ticker "SYNV."
Chris Rivera, President, Enterprise, Syniverse
"The COVID-19 pandemic has accelerated the adoption of call center and omnichannel customer engagement services everywhere. Syniverse and NTW Software are coming together to address a need to help enterprises integrate voice, short message service, and other rich media communications channels into their operations. COVID-19 accelerated the need of enterprises to leverage omni-channel mobile engagement to reach and provide services to their clients remotely and across several use cases. Our Syniverse CPaaS Concierge offering is the perfect SaaS solution for enterprises looking to drive their desired outcomes and provide a unique customer experience."
Florian Tiefenbrunner, Founder and CEO, NTW Software
"We as NTW Software are developing real-time communication software for more than 15 years. NTW is a preferred Cisco Development Partner adding functionality to unified communications by creating more effective communication solutions. Multi-channel is a major necessity for all service-oriented companies worldwide. To enable existing and new customers with a variety of communication channels NTW and Syniverse agreed to deliver a highly scalable and secure solution."
#contactcenterworld, @syniverse
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Syniverse:
Syniverse, an industry pioneer and innovator for more than 25 years, is committed to simplifying the business and technical complexities of mobile communications.
With offices around the globe that focus on intensive customer services and technological evolution, we are ideally positioned to help you take advantage of the transformative opportunities resulting from the growing pervasiveness and sophistication of wireless communication.
Published: Wednesday, November 3, 2021
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