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News : Synthesio & Conversocial Announce Partnership
New York, NY, USA, May 19, 2015 -- Synthesio, a global Social Intelligence and social media listening platform, announced that they are now strategic partners with Conversocial, a cloud-based social customer service solution. This new partnership will provide business and brands an understanding of their social data and in turn will provide them the best experience through all social interactions and customer service.
This partnership will help brands use smart social data to get ahead of customer needs, interact with their customers when and where they need to, and finally be able to better understand where a businesses' social customer care is working and where it is not.
Posted by Veronica Silva Cusi, news correspondent
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Synthesio, used by some of the world''s top brands, and the agencies that support them, is the framework for building social intelligence that provides real business results. Whether an organization''s social team is built within Marketing or crosses multiple departments, business units or geographies, Synthesio helps teams listen, analyze and engage with consumer conversations across social and mainstream media within one platform.
Conversocial is a social customer service platform, helping companies like Barclaycard, Coach, GoDaddy, Hertz,JackThreads, Tesco and others meet the rapidly changing demands of their consumers in order to deliver the best possible customer experience through social media channels - increasing customer satisfaction, protecting against customer attrition, and delivering greater customer insight.
Published: Monday, May 25, 2015