News : Synthetix ‘App’ For Creating Powerful Multi Channel Online Customer Service Tools
Synthetix HQ, Stansted, UK, 12 April 2016 -- Synthetix APIs are infusing the world of online customer service delivery. The new set of Synthetix APIs (SYNAPPS) allow businesses looking to enhance their online customer service delivery, a competitive dynamic to create powerful, comprehensive online customer service tools and to simplify incredibly difficult or time-consuming tasks into much easier processes, saving them both time and money.
API technology, born of the web and accelerated by mobile, is now a driving force behind the software that make our lives so much easier in our ever expanding online, multi-channel, always on, world.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Peter McKean, Managing Director at Synthetix said, "We've been at the cutting edge of SaaS online customer service since 2001. Today, we're taking online customer service to the next level with the launch of our developer programme, which lets developers build incredibly powerful native applications and integrations using the Synthetix SYNAPPS API platform. We're incredibly excited to see the kind of Customer Experience tools customers and partners can build... the sky's the limit!"
Today's Tip of the Day - Recruit By Phone
More Editorial From Synthetix
About Neldi Rautenbach:
Marketeer and customer experience advocate with a true passion and fascination with AI, especially the future of cognitive learning, NLP and the business prospects they create as Head of Marketing for Synthetix, one of the pioneers of Virtual Agents.
Synthetix is a provider of multi-channel customer service solutions – working with some of the world's best-known brands. Founded in 2001, Synthetix create bespoke web self-service solutions, contact centre knowledge-bases and live chat software. Our award winning software helps deflect the volume of enquiries via phone or e-mail by at least 25%, substantially reducing contact centre costs, whilst improving sales and customer satisfaction. Hosted on a scalable, secure cloud platform, Synthetix delivers online customer service solutions to any customer touch-point from a single, channel-agnostic repository.
Published: Tuesday, April 12, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...