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News : Synthetix ‘App’ For Creating Powerful Multi Channel Online Customer Service Tools
Synthetix HQ, Stansted, UK, 12 April 2016 -- Synthetix APIs are infusing the world of online customer service delivery. The new set of Synthetix APIs (SYNAPPS) allow businesses looking to enhance their online customer service delivery, a competitive dynamic to create powerful, comprehensive online customer service tools and to simplify incredibly difficult or time-consuming tasks into much easier processes, saving them both time and money.
API technology, born of the web and accelerated by mobile, is now a driving force behind the software that make our lives so much easier in our ever expanding online, multi-channel, always on, world.
Peter McKean, Managing Director at Synthetix said, "We've been at the cutting edge of SaaS online customer service since 2001. Today, we're taking online customer service to the next level with the launch of our developer programme, which lets developers build incredibly powerful native applications and integrations using the Synthetix SYNAPPS API platform. We're incredibly excited to see the kind of Customer Experience tools customers and partners can build... the sky's the limit!"
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About Neldi Rautenbach:
Marketeer and customer experience advocate with a true passion and fascination with AI, especially the future of cognitive learning, NLP and the business prospects they create as Head of Marketing for Synthetix, one of the pioneers of Virtual Agents.
Synthetix is a provider of multi-channel customer service solutions – working with some of the world's best-known brands. Founded in 2001, Synthetix create bespoke web self-service solutions, contact centre knowledge-bases and live chat software. Our award winning software helps deflect the volume of enquiries via phone or e-mail by at least 25%, substantially reducing contact centre costs, whilst improving sales and customer satisfaction. Hosted on a scalable, secure cloud platform, Synthetix delivers online customer service solutions to any customer touch-point from a single, channel-agnostic repository.
Published: Tuesday, April 12, 2016