News : Synthetix Featured in the Latest Opus Intelligent Assistants Report
Stansted, UK, 8 August 2018 -- Synthetix Ltd, a provider in conversational AI Natural Language Understanding technology are proud to have been included into Opus Research’s "Decision Makers’ Guide to Enterprise Intelligent Assistants" again this year.
Opus Research is an analyst organisation. In their latest report, they present a comprehensive assessment of the current Intelligent Assistant (IA) solution provider landscape.
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Synthetix has been included in the report once again, which presents an inclusive valuation of top vendors within the Intelligent Assistant solution landscape with a focus on enterprise grade solutions. Synthetix are immensely proud to have been included in this report, especially as a provider of Intelligent Assistant technology back in 2001.
Dan Miller, Lead Analyst at Opus Research said, "The rapid adoption and use of new, conversational end-points and services may not have caught every business by surprise, but it has them scrambling to meet the growing demand from their end customers for intelligent, conversational brand experiences. This report helps those organizations understand what criteria they should consider when evaluating prospective solutions and provides an overview of vendor capabilities and track record, which can inform the process of getting an IA up and running successfully."
Peter McKean, CEO at Synthetix says, "Our ability to scale and the maturity of our AI technology has demonstrated the dramatic impact it has to improve the effectiveness of the contact centre dramatically and make human interactions more impactful. We are proud that our business model and cutting-edge innovations have gained such global recognition."
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About Neldi Rautenbach:
Marketeer and customer experience advocate with a true passion and fascination with AI, especially the future of cognitive learning, NLP and the business prospects they create as Head of Marketing for Synthetix, one of the pioneers of Virtual Agents.
Synthetix is a provider of multi-channel customer service solutions – working with some of the world's best-known brands. Founded in 2001, Synthetix create bespoke web self-service solutions, contact centre knowledge-bases and live chat software. Our award winning software helps deflect the volume of enquiries via phone or e-mail by at least 25%, substantially reducing contact centre costs, whilst improving sales and customer satisfaction. Hosted on a scalable, secure cloud platform, Synthetix delivers online customer service solutions to any customer touch-point from a single, channel-agnostic repository.
About Opus Research:
Opus Research is a technology advisory and analysis firm providing critical insight on software and services that support multimodal customer care. Opus Research is focused on “Conversational Commerce,” the merging of intelligent assistant technologies, contact center automation, intelligent authentication, enterprise collaboration and mobile commerce.
Published: Thursday, August 9, 2018
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