News : Syracuse Company Ranked Among Top 50 Call Centers in North America
Syracuse, NY, USA, June 29 2015 -- Eastwood-based POMCO, a benefits administrators, has been ranked among the top 50 call centers in North America for 2015 by BenchmarkPortal, a call center certification and benchmarking firm.
The competition compares the performance of customer service call centers throughout North America by evaluating their key metrics against industry peers.
"BenchmarkPortal's ranking of the top call centers is based entirely on a statistical comparison to the world's largest and most respected database of call center metrics," POMCO Chief Operating Officer Jeff Winchell said in a statement. "We pride ourselves on achieving the highest possible metrics for customer service satisfaction."
In 2013 POMCO was ranked among the top 100 of BenchmarkPortal's annual call center rankings.
Posted by Veronica Silva Cusi, news correspondent
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About POMCO Group:
POMCO is one of the nation’s largest third party administrators offering customized, fully - integrated benefits programs to a broad spectrum of organizations.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Tuesday, June 30, 2015