News : Sytel and Afiniti Partner to Bring AI Products to the Contact Center
Washington, DC, USA, Mar, 2019 -- Afiniti and Sytel are excited to announce a transformative partnership that combines Afiniti's AI expertise with Sytel's contact centre solutions. This partnership provides a native integration of Afiniti Enterprise Behavioral Pairing™ ("EBP") with the Sytel AI Predictive Dialer, enabling all customers to activate Afiniti EBP quickly and easily.
"Afiniti has a fundamental and precisely measurable impact on the bottom line of our customers. We couldn't be prouder to be partnering with Sytel, an innovation pioneer in contact center software," said Michel Portenier, EVP, partnerships, Afiniti.
"We are very excited to bring the power of our outbound dialing AI to the Afiniti Pairing product," said Michael McKinlay, CEO of Sytel. "Bringing together best of breed with best of breed gives customers an unbeatable solution. As well as unbeatable outbound, Afiniti customers will also have access to Sytel call blending and inbound voice solutions."
Posted by Veronica Silva Cusi, news correspondent
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About Sytel Limited:
Sytel Limited delivers secure, resilient IP telephony infrastructure software for carriers, enterprises and hosted/ cloud contact center providers, connecting and managing calls and media sessions, without boundary. Sytel solutions provide high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony and other media types in over 50 countries. Their toolset delivers advanced capabilities to subscribers via the web, including scripting of call processing, real-time reporting and configurable dashboards.
Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. Afiniti operates throughout the world and has measurably driven billions of dollars in incremental value to its clients.
Published: Monday, March 4, 2019
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