Washington, DC, USA, Mar, 2019 -- Afiniti and Sytel are excited to announce a transformative partnership that combines Afiniti's AI expertise with Sytel's contact centre solutions. This partnership provides a native integration of Afiniti Enterprise Behavioral Pairing™ ("EBP") with the Sytel AI Predictive Dialer, enabling all customers to activate Afiniti EBP quickly and easily.
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"Afiniti has a fundamental and precisely measurable impact on the bottom line of our customers. We couldn't be prouder to be partnering with Sytel, an innovation pioneer in contact center software," said Michel Portenier, EVP, partnerships, Afiniti.
"We are very excited to bring the power of our outbound dialing AI to the Afiniti Pairing product," said Michael McKinlay, CEO of Sytel. "Bringing together best of breed with best of breed gives customers an unbeatable solution. As well as unbeatable outbound, Afiniti customers will also have access to Sytel call blending and inbound voice solutions."
Posted by Veronica Silva Cusi, news correspondent
About Sytel Limited:
Sytel Limited develops and supplies Softdial Contact Center™ (SCC) multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment. It brings the same innovation to the multimedia contact center that is used in developing its AI Dialer. All Sytel cloud components are secure, resilient and scale seamlessly from 50 agents to 10,000+, whether local, mobile or remote.
Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. Afiniti operates throughout the world and has measurably driven billions of dollars in incremental value to its clients.
Published: Monday, March 4, 2019
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