Sytel announced it has launched SCC Client on Salesforce AppExchange, giving users easy access to the multi-session, multi-channel functionality provided by Sytel’s Softdial Contact Center™ (SCC) cloud platform.
Sytel CEO Michael McKinlay commented "We are delighted to offer access to the entire SCC suite through this integration with Salesforce. SCC was designed from the ground up for technology integrations with industry leaders like this. It enables users and partners to offer a range of contact options for customers, alongside keeping contact center agents busy, engaged, and empowered to deliver exceptional customer service. And that’s a powerful combination."
"SCC Client is a welcome addition to AppExchange, as they power digital transformation for customers by driving efficient customer contact," said Woodson Martin, GM of Salesforce AppExchange. "AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success."
About Sytel Limited:
Sytel Limited develops and supplies Softdial Contact Center™ (SCC) multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment. It brings the same innovation to the multimedia contact center that is used in developing its AI Dialer. All Sytel cloud components are secure, resilient and scale seamlessly from 50 agents to 10,000+, whether local, mobile or remote.
Published: Wednesday, February 17, 2021
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