News : Sytel Install 1000th Call Center Agent Seat in Turkey
Sytel Limited, a global vendor of contact center solutions, has announced the installation of their 1000th agent seat in Turkey, at T-Bilgi in Istanbul. Sytel supplies a communications platform, Softdial Contact Center™ (SCC) which delivers inbound, outbound and multimedia capability, via a network of local reseller and integration partners.
T-Bilgi is a full service, outsourcing contact center, and is a provider in Turkey of inbound support and help-desk facilities for end-users of Toshiba laptops and PCs.
McKinlay attributes this growth to several factors: "Customers are just not satisfied with the bolted-together approach of many of the major vendors. They are attracted to our all-in-one, unified solution because the components were designed from the ground up to work hand-in-glove, which brings stability and removes a large degree of uncertainty.
Today's Tip of the Day - Keep Cost In Perspective
More Editorial From Sytel Limited
About Sytel Limited:
Sytel Limited delivers secure, resilient IP telephony infrastructure software for carriers, enterprises and hosted/ cloud contact center providers, connecting and managing calls and media sessions, without boundary. Sytel solutions provide high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony and other media types in over 50 countries. Their toolset delivers advanced capabilities to subscribers via the web, including scripting of call processing, real-time reporting and configurable dashboards.
Published: Friday, June 13, 2014